This profile has been claimed by the business owner or representative.
Extended Stay America - Fayetteville - Cross Creek Mall
- Hotels
- Fayetteville, NC
About this business
Location details
4105 Sycamore Dairy Rd., Fayetteville, NC, 28303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the hotel was okay but for the pull-out couch they didn't have no blankets and no pillows then the microwave did not work the heat in the room did not work the air did
Business response:
Thank you for staying with us. Your feedback for the housekeeping and maintenance issues are discussed with the concerned teams for review and action. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The room had electrical exposure, bathroom and kitchen sink piping exposure, oven extremely dirty inside would never use it, glob of a stain on window curtain, ironing board wall holder broken off wall, chair at desk table stained, fan in bathroom coated with dust and bathroom shower curtain on backwards. I have photos if you need them.
Business response:
We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Checked in late, been on the road all day so came in and went right to sleep. Woke up in the morning and immediately regretted my stay. The bathrooms had hair all over them and the sheets had stains. I went to front desk to let them know I would be leaving early as I was scheduled for 3 nights. I told them my frustrations and she simply said okay not a problem we will refund your money. Never addressed any of the concerns.
Business response:
Albert, thank you for your review. Please accept our apologies for the cleanliness issues you encountered while you were here. We assure you that we have discussed your feedback with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you a better experience. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Nothing. This is the second extended stay on this trip. I will not ever book here again.
Business response:
Joy, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Business response:
Ron, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Horrible bathroom positive it wasn't cleaned prior
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
This Hotel allows pets and if I had known this, I would not have booked my stay..The room had a distinct pet smell..The cleaning staff needs to be more through, I dropped something on the floor and looked under the bed and saw used condom wrapper and various other debris that had not been cleaned in a very long time. This is just a nasty place. They say on the listing...continental breakfast but it is just coffee and granola bars.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fayetteville - Cross Creek Mall
How is Extended Stay America - Fayetteville - Cross Creek Mall rated?
Extended Stay America - Fayetteville - Cross Creek Mall has a 3.7 star rating with 1,188 reviews.
When is Extended Stay America - Fayetteville - Cross Creek Mall open?
Extended Stay America - Fayetteville - Cross Creek Mall is open now. It will close tomorrow at 12:00 a.m.