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Extended Stay America - Fishkill - Route 9
- Hotels
- Fishkill, NY
About this business
Location details
25 Merritt Blvd., Fishkill, NY, 12524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything
Business response:
Dear Kenneth, Thank you for the wonderful review of Extended Stay America. We work hard to deliver an excellent experience for all our guests, and we appreciate your recognizing our efforts. Thank you again; we look forward to your next visit.Sincerely,Hotel Management
terrible the receptionist of the establishment did not give me the room that I booked she was a racist
Business response:
Dear Yaneth, We are sorry for the issues you experienced with the front desk. We are looking into the matter to see what went wrong. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. We hope to have the opportunity to welcome you back for a flawless stay.Sincerely,Hotel Management
It was fine.
Not happy, will not return. I hate to be harsh, but the hotel was worn, dated, dark and dank. I think it is actually a welfare hotel.
Business response:
Dear Christopher, we appreciate you being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our hotel needed updating. We are grateful for the feedback, as we continuously work to keep our accommodations fresh and up to date. We will share your valuable notes with the appropriate individuals for our future remodeling plans. It would be our pleasure to welcome you back soon. Sincerely,Hotel Management
It was awesome
Business response:
Dear Rhonda, thank you for reviewing your stay at Extended Stay America. We are pleased to read you had a wonderful stay. We strive to provide an exceptional experience to all our guests. We hope to welcome you back soon for another enjoyable visit. Sincerely, Hotel Management
Very disappointed ☹️ I booked a room for one night with my family. First, the reception employees are not welcoming. We checked in at around six, after spending the day at the water park. Room was tidy and clean but there was not enough shampoo, soap and towels for FOUR people. I went to the front desk to get some, the young lady was not friendly but I didn't pay attention to her. She handed me a bunch of shampoo and two towels. My family and I went out again for the evening, to celebrate my birthday, returning before closin... read more
Business response:
Pauline, thank you for evaluating your stay. We want every guest to be treated with respect and authentic, friendly service. Therefore, we sincerely apologize this was not your experience. Please be assured we will address your concern appropriately to ensure we better serve our guests as we advance. We understand your frustration and truly regret disappointing you. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Sincerely, Hotel Management
Not as clean as I would expect location was good not dirty not clean
Business response:
Jeffrey, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fishkill - Route 9
How is Extended Stay America - Fishkill - Route 9 rated?
Extended Stay America - Fishkill - Route 9 has a 3.4 star rating with 1,628 reviews.
When is Extended Stay America - Fishkill - Route 9 open?
Extended Stay America - Fishkill - Route 9 is open now. It will close tomorrow at 12:00 a.m.