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Extended Stay America - Fishkill - Route 9
- Hotels
- Fishkill, NY
About this business
Location details
25 Merritt Blvd., Fishkill, NY, 12524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
didn't like i requested a non-smoking room, and the room on third floor was stink of smoke, smell old and moldy, had to get own cleaning and freshener from Walmart to try change the air. apparently there was no other room to change to.. FYI my family room on the second floor was ok.
Business response:
Julita, thank you for taking the time to share your feedback. We are sorry for the issues you had with your guest room. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Served the minimum of what we needed but given the mix of long-term residents and others like us seems to have taken a toll on the property. For the price I think there should be more amenities. And the rooms need an over hall update!
Business response:
Frank, thank you for your review. Your total satisfaction is always our top priority; therefore, based on your review, we are disappointed we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
It worth it even bit high priced it Front desk services was great two nice gentleman day and night shifts was excellent. They were well communicated it snd maids never was disturbing it. Thank you!
Business response:
Thank you for the glowing review of Extended Stay America. It's a pleasure to know you had a wonderful stay with us and were impressed by the service provided by our courteous front desk staff. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Was a great place to stay
Horrible place to stay We booked a room for three people. There was a bed and a pull out sofa. There were no sheets, pillow or blanket for the pull out (which the third adult would be sleeping on). The person at the desk was unable to locate those items right away. He told me he would strip another bed if necessary. The “Grab & Go” breakfast was coffee with no plain creamer (only sweet creamer) and granola bars. How embarrassing. Again, we were three in a room, but there was just one, plastic, cup in our room. My husband and... read more
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Terrible hotel. In my 70 years this is one of the worst hotels I have ever visited. All locks are reinforced with side bars , for good reason. The kitchen has absolutely no contents, no dishes or utensils, presumably because the occupants of the hotel have a high risk of stealing them. No sheets were automatically provided for the pull out sofa bed. The furniture was old and chipped. This hotel company should be ashamed to offer such a poor product. Do not stay here…make them respect the public by providing a decent and safe... read more
Business response:
Diego, thank you for your candid review. We regret not meeting your expectations and apologize for the concerns you had with your room. We will share your comments with our maintenance team regarding the issues you outlined and make sure the problems are fixed immediately. We appreciate your feedback as it helps us improve our guests' experience. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fishkill - Route 9
How is Extended Stay America - Fishkill - Route 9 rated?
Extended Stay America - Fishkill - Route 9 has a 3.4 star rating with 1,628 reviews.
When is Extended Stay America - Fishkill - Route 9 open?
Extended Stay America - Fishkill - Route 9 is open now. It will close tomorrow at 12:00 a.m.