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Extended Stay America - Fishkill - Route 9
- Hotels
- Fishkill, NY
About this business
Location details
25 Merritt Blvd., Fishkill, NY, 12524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Only reason I gave it a 2 was the kitchen. Skip this hotel. Cons: Low-income guests, slowest WiFi ever encountered (my 4g was faster), beds old or just cheap. Broken toilet seat and few other cosmetic issues in the room. Trash room on the floor close to rooms which makes the hallway smell like trash. Pros: Kitchen. Will not stay here again and I’ve stayed at other Extended stays, which aren’t great but were acceptable.
Business response:
Darren, please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our facilities and service levels going forward. Please consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
Hotel is ok, but very expensive The hotel was very conveniently located and generally was in good condition. The price, however, far exceeded what I expected to pay and have paid in the past for similar hotel rooms.
Business response:
Kerry, thank you for your recent stay and for your candid feedback. We want all of our guests to enjoy their stay, and we apologize for any inconveniences you experienced. On a future visit, we would be very appreciative if you would alert the front desk of any issues so they can be resolved immediately. Our entire team is dedicated to ensuring a positive experience for our guests while they are away from home. Thank you again for your feedback, and we would love to welcome you back soon. Sincerely, Hotel Management
Very basic No coffee maker in room. No utensils. Noisy Inefficient refrigerator running all the time. Hard pillows. The place needs an update.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please be informed, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make i... read more
There are so many other options don't pick here The rooms smelled like smoke and the accommodations outdated. We did not have bath towels in the room and when I called the front desk they informed me I could get some at the front desk. Terrible experience. There are so many other options within 1/2 mile pick anything else
Business response:
Rebecca, please accept our apology for not living up to your expectations during your stay and that your non-smoking room had a smoke odor. We truly regret the inconvenience you had and we are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
Convenient location Convenient location. Close to highways, walking distance to many restaurants, walking path, shopping & village of Fishkill. Do not get a room near tennis court. Very noisy & i was told guests could play til 10 pm. There was a group of about 20+ people hanging around tennis court. This is very inconsiderate to other guests who get up at 5 am to go to work. Hours of play should be adjusted accordingly. 10 pm is way too late to be disturbing other guests. . I'd never stay in one of those rooms again. Simon, ... read more
Business response:
Jackie, we're so glad you chose Extended Stay America for your stay. It's a pleasure to read that you were satisfied with our attentive service as well as the hotel's location. We're happy you had a pleasant visit, and we hope to see you again very soon! Sincerely, Hotel Management
Meh... Overpriced for what it is. The beds were extremely uncomfortable and amenities were mediocre at best. Friendly staff. Clean enough. Just overpriced. Shouldn’t be more than $80 a night.
Business response:
Enrique, thanks for evaluating your stay. We are glad you had an overall pleasant visit and liked our attentive service. Having said that, we apologize that you were not completely satisfied with our beds. Our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. We appreciate your business and sincerely apologize that we failed to provide you with a good night's sleep. Thank you for bringing this to our attention. We hope you will give us another ... read more
Needs a total renovation!! Smelly, dirty, and dated hotel. Each floor had a different gross smell, hotel smelled of cigarettes even though you had to sign stating you would not smoke around the premises, or you would be fined. Dogs barking, dog hair all in the room. They have a small kitchen, but no dishes, silverware, or pots and pans to cook with. Beds and pillows very uncomfortable.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the fro... read more
Good location We were switched to a second facility, reservation was not the same, bathroom was not clean. Kitchen with no supplies of any kind, and breakfast was not what was advertised. Price was right though.
Business response:
Thanks for being our guest. We are glad you had an overall pleasant visit and liked the value we offer. That being said, we are sorry for the cleanliness issue you experienced while here. Your concerns will be shared with our housekeeping team. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely,... read more
Had to change rooms because of odors in room and on entire second floor. Moved up to third floor which did not have odors but when I opened up couch noticed sheets were never taken off from prior people who rented room. Also found empty soda can alongside couch.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fishkill - Route 9
How is Extended Stay America - Fishkill - Route 9 rated?
Extended Stay America - Fishkill - Route 9 has a 3.4 star rating with 1,628 reviews.
When is Extended Stay America - Fishkill - Route 9 open?
Extended Stay America - Fishkill - Route 9 is open now. It will close tomorrow at 12:00 a.m.