This profile has been claimed by the business owner or representative.
Extended Stay America - Fishkill - Route 9
- Hotels
- Fishkill, NY
About this business
Location details
25 Merritt Blvd., Fishkill, NY, 12524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good hotel terrible WiFi The staff was efficient and courteous on check-in. The room was clean and roomy and a great value. The only MAJOR issue was the WiFi, extremely slow and never could keep a connection. In this day and age WiFi needs to be fast, free and almost flawless.
Business response:
Richard, thank you for being our guest at Extended Stay America and for your review. We are glad to know you were impressed not only with our courteous associates and your well-appointed room but also with the value we offer. However, we are sorry for the issues you experienced with our internet service and regret the inconvenience it caused. We will be sure to share your concerns with our maintenance team to fix the problem immediately. We hope the positive aspects of your stay will encourage you to choose us again in the f... read more
Find someplace else The kitchen floor was dirty and the drawers and counter were sticky. The toilet didn't work properly. At one point it wouldn't flush. The pull out couch was not comfortable at all. We ended up folding it back and just sleeping on it in its regular state. The area was nice which leads you to believe that the hotel would be clean and up to date. I will not stay there again.
Business response:
Thank you for your feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. The cleanliness and room condition you describe is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the change... read more
Business response:
Thank you for taking the time to share your nice rating about your stay with us. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. We hope the Extended Stay America will be your first choice every time you visit this area. Sincerely, Hotel Management
Front desk staff ( Erin/ Yvone??) Excellent Just really good front desk staff.. friendly and knowkedgable
Business response:
Ed, thank you for sharing a wonderful review of Extended Stay America. Our entire staff is committed to providing an exceptional service for every guest, and your feedback serves as an encouragement for us. I will be sure to share your compliments with the associate mentioned in your feedback for a job well done. We look forward to welcoming you again for another memorable experience. Sincerely, Hotel Management
Sufficient for the need The hotel was easy to find and close to food and shopping. However the sign says non smoking facility but there was always a clear smell of smoke in the elevator and halls. The AC was in the kitchen part of the room which made the sleeping area not very comfortable. It was fine for what we needed it for but would not plan to stay for a long time
Business response:
Anna, thank you for choosing our hotel. We are pleased to read you had an overall pleasant stay and liked our convenient location, but we are sorry that we missed meeting some of your expectations and regret the inconvenience caused. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. Please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Dirty Room We get there late that night and after a 6 hour drive. We shower and went to bed. The next morning when we get up, we notice two stockings in the bed sheets. which did not belong to us. We also found an old black sock under the other bed. The refrigerator was not clean out it had old food. Please see photos attached.
Business response:
Fernando, please accept our apologies for the cleanliness issues you encountered in your room. We have shared your concerns with our housekeeping team to take the necessary action immediately. We regret the inconvenience you had while here and hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
One night stay The room was nice and large, clean. The bed was comfortable. I didn't like that the closet just had a drape over it, but that wasn't really an issue. Overall, a good value for the price
Business response:
Many thanks for taking time to review your stay at Extended Stay America. We are delighted to read you liked the spaciousness of your room and that you found us to be a good value. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
The whole hotel smelled of smoke The whole hotel was supposed to be a non-smoking hotel but everywhere we went, it smelled of smoke. Thank God our room didn't. But every hall we walked down, it did. We stayed on the 3rd floor and that whole floor smelled as well. It was terrible!! Also, the room description states that it slept 4 with a queen bed and a pull out couch. When we got there we discovered the couch was a loveseat so the bed was a little larger than a twin. An adult and a child were not able to fit on the bed. Whe... read more
Business response:
I apologize for the disappointing stay you had with us. We are extremely sorry for the issues you encountered in your room and the inconvenience it caused. Although we make every effort to be perfect, sometimes we fall short. Our management team is taking steps to ensure future guests do not encounter the same issues. I hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Business response:
Luis, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fishkill - Route 9
How is Extended Stay America - Fishkill - Route 9 rated?
Extended Stay America - Fishkill - Route 9 has a 3.4 star rating with 1,628 reviews.
When is Extended Stay America - Fishkill - Route 9 open?
Extended Stay America - Fishkill - Route 9 is open now. It will close tomorrow at 12:00 a.m.