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Extended Stay America - Fishkill - Route 9
- Hotels
- Fishkill, NY
About this business
Location details
25 Merritt Blvd., Fishkill, NY, 12524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ew So bad. Came back to room at 11 pm after being out for dinner and other people were in my room and my luggage had been moved. Waited till 1 am dealing with hotel staff until she found me another room. Disorganized, unprofessional, dirty and very, very smokey .
Never Again From the outside it looked nice. Once we went in that was another story. No one was at the desk. I waited 20 minutes for some one to come out. Once we check in and head to our room We see empty beer cans in the elevator and one that spilled all over the floor. Our room had a stale smell and was extremely outdated. The beds were like card board. The television had no remote. Just awful. We only stayed one night and was charged $168.
Business response:
I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was not to our company’s high standards. In response to your feedback, I will review our service and room inspection procedures with our staff to ensure your experience is not repeated. Thank you for providing us with details about your stay. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
What a dump Oh brother. What a dump. Sketchy people living/staying here. Drunks in the elevator/hallways. Not just someone who parties, more like homeless drunks. Place smells of cigarette smoke and urine. No matter what room. Nasty pull out sofa. I buy better towels to wash my car. When we asked for fresh towels and linens for the sofa, we were told to go downstairs and get them. To say the place needs renovations is an understatement. The worst of hotels.
Business response:
Thank you for choosing our hotel and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. We hope to have the opportu... read more
Extended Stay America Review Disappointing! Overall condition of hotel is in need of repair. Room couch & table...dirty and worn. Rugs dirty, Not a single plate, glass, silverware, pots/pans, etc in the room....for an extended stay hotel, not acceptable! Had to go to lobby to get what you wanted for kitchen...then hotel guests left their dirty dishes, pots, pans, toasters, etc in hallway when they were done....and it took most of the day for housekeeping to clean up. Front desk wasn't staffed well at all...sign was up that t... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel t... read more
extended stay-fishkill our reservation (3 adults) was for two double beds and also a pull out couch in the room. when we entered the room, there was only one bed with a pull out. reservations was able to change to our request but it was on the third floor and since we had a dog with us we decided to stay put. after returning to the room late we pulled out the couch and discovered there were no linens on it or anywhere in the room. since it was late, we made do with what was in the room. for the price we paid for the room, we... read more
Overall good stay. 2.5 is appropriate rating. The bed was very comfortable. Great night sleep. The shower pressure was the second best thing about this hotel. It was located in a good area with many restaurants and a movie theatre. The hotel did smell like urine on the first floor from the pets they allowed. Our room smelled of smoke even though we requested a non smoking room.
My confirmation from Expedia had non-smoking When I got there they gave me a smoking room stating that Expedia sent the reservation wrong and they did not accommodate hast all so we left.
funeral upon entering room and extending sofa bed...............found condom wrapper. Need I say more ?
A/c The air went out in the middle of the night no open windows. No sleep not happy
Business response:
The feedback provided in your review is much appreciated. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the maintenance issues you experienced. In response to your feedback, I will have our maintenance engineer inspect all of our AC units to ensure they are functioning properly. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - Fishkill - Route 9
How is Extended Stay America - Fishkill - Route 9 rated?
Extended Stay America - Fishkill - Route 9 has a 3.4 star rating with 1,628 reviews.
When is Extended Stay America - Fishkill - Route 9 open?
Extended Stay America - Fishkill - Route 9 is open now. It will close tomorrow at 12:00 a.m.