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Extended Stay America - Fishkill - Route 9
- Hotels
- Fishkill, NY
About this business
Location details
25 Merritt Blvd., Fishkill, NY, 12524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful. Stay away Hotel hallways and room unclean. Inside room smelt of cigarette smoke. Counters hadn't been cleaned in a while, electric range was disconnected, bedroom didn't have an a/c (living rm had one and a tiny fan that whirred to get the cold air from living rm into bedroom). Extremely basic. We were staying for one night; I'm willing to put up with a lot for just one night, but even for that it was inadequate.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will review our cleaning and room inspection procedures with our staff. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Not happy w rooms not very clean. not good, bad experience, strong smells and in cleaned toilets
Shades of brown! Everything felt & was unkempt! Didn't want to put my feet on the rugs. Horrible to get to. Sister hotel seemed much nicer & people of a better class& friendlier. That's my opinion & I'm sticking to it!
Business response:
Thank you for taking the time to tell us about your experience. I am sorry to hear about the cleanliness issues you encountered during your visit. This is unacceptable and I apologize for your experience. Thank you for bringing this to our attention. I will be reviewing your comments with our staff to ensure this does not continue in the future. We hope to have the opportunity to provide you with a better stay, should your travels bring you back to our area.
Room was okay but the whole hotel smelled a little bit like smoke. The grab and go breakfast was sad and didn't even include decaf coffee. Room was relatively clean.
Business response:
Allie - I want to thank you for taking the time to write a review of our hotel. I am glad to hear that you found your room to be clean; however, I apologize for the issues you encountered regarding the smoke smell and our grab-and-go breakfast not meeting your needs. Your comments will be helpful as we continue to improve our guest experience. Thank you again for your feedback. We hope to have the opportunity to provide you with a better stay in the future.
Dirty Sofa We did not like this hotel, sofa was very dirty. Would not recommend to anyone.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for the cleanliness issues you experienced. As this hotel’s manager, I can assure you that I will be coaching our staff to make sure we are thoroughly cleaning and inspection rooms prior to guest arrivals. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
fishkill ny 72015 The room itself was large but missing many items they listed from the hotels review, like coffee maker. No pot or pans but had stove top. Carpet was not properly installed down with some issues. The beds where clean and nothing left except last person's room key. The major issue is there was a very bad mold issue in the bathroom. Most likely caused by the vent fan not working. I stayed here before about a year ago. While it was never great, It was good enough. I would have changed hotels but the other place... read more
Business response:
Thank you for taking the time to write a review of our hotel. I apologize that our hotel did not meet your expectations. We have removed all kitchenware from our rooms to ensure all items are properly cleaned; however, these items are always available for delivery to your room. As well, i am sorry to hear about the cleanliness issues you experienced during your visit. I will be meeting with our housekeeping staff to review your comments to ensure an experience like yours is not repeated. Thank you for bringing this to our at... read more
Extended stay Clean the room once a week is pathetic!!! They should declare this in their marketing.
Business response:
Don - Thank you for your feedback. We are sorry to hear that we did not meet your expectations. In an effort to keep our rates low, we include weekly housekeeping services for our guests staying 8 days or more. However, we do offer additional cleanings and refresh services for a minimal fee. We also provide a grab-and-go breakfast consisting of muffins, coffee, granola bars, tea, oatmeal, and fresh fruit each morning for our guests that don't have time to cook in their fully equipped kitchen. We will work with our staff to e... read more
Horrible service and dirty hotel. Upon checking in my party of 5, our room was still uncleared from the previous night's guests. The young man at the desk seemed baffled at how to fix them problem, even repeatedly asking me if I was sure it was dirty! There were beer cans and trash on the tables and the bed sheets were all balled up and left in a dirty pile on the beds. The desk clerk was very rude, never once apologizing, and told me that they were booked and there was nothing he could do for me. He did offer to send me acr... read more
Business response:
I appreciate you bringing your experience to our attention. The cleanliness and service issues you described are unacceptable, and I sincerely apologize for your experience. To uphold or company’s high standards, I will be reviewing our check-in procedures with our front desk staff as well as making sure we are thoroughly inspecting rooms prior to guest arrivals. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a bet... read more
Frequently asked questions about Extended Stay America - Fishkill - Route 9
How is Extended Stay America - Fishkill - Route 9 rated?
Extended Stay America - Fishkill - Route 9 has a 3.4 star rating with 1,628 reviews.
When is Extended Stay America - Fishkill - Route 9 open?
Extended Stay America - Fishkill - Route 9 is open now. It will close tomorrow at 12:00 a.m.