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Extended Stay America - Fishkill - Westage Center
- Hotels
- Fishkill, NY
About this business
Location details
55 W. Merritt Blvd., Fishkill, NY, 12524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Probably will not stay again Smokers congregate at the front entrance making you walk through all the smoke. Refrigerator did not work, multiple calls and nothing done. No housekeeping unless you request it at an extra charge. Kitchen is not stocked with any dishes, pans, pots, utensils or glasses. You have to request from front desk and they give you exactly 2 of each for two people making you have to wash everything after every meal.
Business response:
Dear Benjamin, Thank you for sharing your experience. We are sorry to hear that your stay did not meet expectations and regret the inconvenience you faced with the refrigerator, smoke near the entrance, and limited in-room supplies. While certain services and amenities require a request to ensure availability, we understand how this may have felt frustrating. Your feedback is valuable, and we will use it to guide improvements. We hope you'll consider returning for a better experience in the future. Sincerely, Hotel Managemen... read more
Best part of our stay was leaving Very disappointed with our stay here. We’ve stayed at Extended Stays before, but this location was one of the worst hotel experiences we’ve ever had. We arrived after the check-in time and rooms were still being clean and not ready yet. Check-in was slow due to staff and computer issues. The entire second floor reeked of pet, taco meat and body odor. Our room was below standard - fridge was very loud but wasn’t cold at all inside. There was garbage throughout the room (under bed, in closet) ... read more
Business response:
Dear Rebecca, Thank you for taking the time to share your experience. We're genuinely sorry that your stay did not meet expectations. The delays, room conditions, and environment you described fall short of the level of quality we strive to maintain. Please be assured that your concerns have been shared with the appropriate teams for immediate attention. Your feedback is truly valued, and we remain committed to making meaningful improvements to better serve our guests moving forward. Sincerely, Hotel Management
HORRIBLE This place was HORRIBLE!! I want my money back !! I will NEVER stay there again
Business response:
Dear Diana, We are truly sorry to hear that your experience did not meet your expectations. It's always our goal to provide a stay that feels welcoming and comfortable, and we regret that this was not reflected during your visit. Your feedback has been noted and will be shared with our team as we work to improve. We appreciate you bringing this to our attention and hope to have the opportunity to offer you a better experience in the future. Sincerely, Hotel Management
The room wasn’t clean when we arrived late after a longgg drive! There also was no tv remote in the room but the front desk was able to resolve this quickly. The tub looked like there was black mold in it and it was obvious that the room was quickly wiped down with not much care! The bed was extremely hard and uncomfortable! I would never recommend this hotel or be going back to any of the hotels within the chain! As a frequent traveler there is a bare minimum to cleanliness and expectations based off the description given o... read more
Business response:
Dear Talia, Thank you for taking the time to share your feedback. We are truly sorry your experience did not meet expectations, and regret the condition of the room upon your arrival. We understand the importance of comfort and cleanliness, especially after a long journey, and we sincerely apologize for the disappointment this has caused. Please know we are actively working to improve our standards and guest care. We hope you’ll consider giving us another chance in the future. Sincerely, Hotel Management
Old, needs updating - asked for a receipt was told they would email, have yet to receive - no facilities (restroom) on main level - very noisy late into the night. Would not recommend or stay again.
Business response:
Dear Guest, Thank you for taking the time to share your thoughts. We appreciate your feedback and are glad you chose to stay with us. We apologize for the delay in sending your receipt; we will ensure it is sent to you promptly. We also understand that certain aspects of your experience didn't meet expectations, and we regret any inconvenience caused. Rest assured, we are constantly working to enhance our guests' comfort. We value your input and hope you might give us another chance in the future for an improved visit. Since... read more
Smell bad very old
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the unpleasant odor and the overall condition of the room, as this is not the experience we aim to provide. Maintaining a clean and comfortable environment is a priority, and we regret that we fell short during your stay. Your comments will be shared with our team to ensure we address these issues promptly. We appreciate your feedback and hope you will consider giving us another opportunity to provide you with a more pleasant experience in the future... read more
Clean facility
Business response:
Dear Guest, Thank you for sharing your experience with us, and we sincerely apologize for the issues you encountered during your stay. We understand how disappointing dealing with the problems you mentioned must have been. Our failure to meet these standards is regrettable, and we apologize for any inconvenience. We take cleanliness seriously. Your feedback is helpful as we work to improve our services and facilities. Please consider giving us another chance to provide a better experience next time. Sincerely, Hotel Manageme... read more
Hallways smelled like mildew and moth balls. The rooms appliances and cabinets were out dated. Had to wait for the iron from a different room.
Business response:
Dear Andre,Thank you for your feedback. We are pleased to know you chose our property for your stay. We regret that certain aspects did not meet your expectations, such as the condition of the hallways and the appliances in your room. We always aim for a comfortable experience, and your comments will help us enhance our services. We appreciate your input and hope to provide you with an improved experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fishkill - Westage Center
How is Extended Stay America - Fishkill - Westage Center rated?
Extended Stay America - Fishkill - Westage Center has a 3.2 star rating with 1,581 reviews.
When is Extended Stay America - Fishkill - Westage Center open?
Extended Stay America - Fishkill - Westage Center is open now. It will close tomorrow at 12:00 a.m.