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Extended Stay America - Fishkill - Westage Center
- Hotels
- Fishkill, NY
About this business
Location details
55 W. Merritt Blvd., Fishkill, NY, 12524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stood in this property for two days a lot of homeless people occupying a lot of their rooms every time I went out the back door it was always crackheads and people drinking and smoking hallway smelled disgusting like cigarettes A lot of big dogs are staying there with people Spend a little more money and go to somewhere else
Business response:
Dear Nazmine,Thank you for sharing your experience with us. We sincerely apologize for the discomfort and safety concerns you faced during your stay, including the presence of disruptive guests and the unpleasant odors in the hallways. This is not the environment we aim to provide, and we understand how unsettling it can be. Your feedback is invaluable, and we will address these issues with our team to ensure a safer and more pleasant atmosphere for all our guests. We appreciate your understanding and hope you will consider ... read more
On the day of my check in I got a phone call stating they were over booked by Expedia and that rooms Will be on the first come first serve bases. First off, if your rooms get boom you should Be pulling your reservations off the site. I was just needing the room to get ready for a wedding and leaving the next day. Granted I did get my room but took them an hour to find someone to check me in. I literally had to call the headquarters to try and get someone to check me in and I did miss my friends ceremony because of this. Yeah... read more
Business response:
Dear Sara,Thank you for reviewing our hotel. We understand your frustration and inconvenience caused by any Expedia overbooking notification. Although this is not a normal occurrence, please know that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again in the future. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity ... read more
Not what was pictured. Property is older. Police were there a few times for patrons. Room next to us smelled of dog feces and urine which could be smelled in our room.
Business response:
Dear Tracy,Thank you for being so specific in your evaluation of our hotel. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Halls smelled of smoke, weed, and strong chemicals trying to cover them up. There appear to be semi-permanent residents staying here who camp out at the exit and chain smoke all day and night. Keys kept demagnetizing and rooms aren't equipped with kitchen supplies. They say to ask for them...when we did, they did not have forks/knives available. Staff was friendly and tried to help, but mainly seemed sheepishly apologetic for problems they couldn't really fix.
Business response:
Dear Tyler, Thank you for sharing your concerns with us. We sincerely apologize for the unpleasant odors and the issues you experienced with your keys and kitchen supplies. Your comfort and satisfaction are important to us, and we are actively working to address these matters. While we appreciate your understanding of our staff's efforts, we recognize the need to improve our facilities. We hope you will consider giving us another chance in the future to provide you with a better experience.Sincerely,Hotel Management
The hotel just needs a good overhaul. It was dingy, dirty, smelly and tired.
Business response:
Dear Ana, Thank you for your feedback. We are sorry to know that your stay did not meet your expectations, and we truly regret the issues you encountered with the hotel's condition. We understand how important it is for our guests to feel comfortable, and we are committed to providing a clean, fresh, and welcoming environment. Your comments regarding the overall cleanliness and upkeep of the property are concerning, and we are taking them seriously. To address these issues, we are currently reviewing our maintenance and hous... read more
My room was not ready when I got there and they didn’t have time to clean it so I went elsewhere
Business response:
Dear Kristina, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your room not being ready upon arrival. This is not the level of service we aim to provide, and we understand your frustration. We are addressing this issue with our team to prevent it from happening in the future. Your satisfaction is important to us, and we hope you'll consider giving us another chance. We would love to welcome you back for a better experience.Sincerely,Hotel Management
The room was nice. But the smells in the hallway and trash bags sitting there for over 24 hours. The fan in bathroom didn’t work. There was a fire alarm going off all night. Called front desk at 4am and the lady hung up on us. Called back and she was rude and said we know. Very hard to sleep with beeping all night long. Just felt very run down.
Business response:
Dear William, Thank you for your feedback. We sincerely apologize for the unpleasant hallway odors, trash buildup, and the malfunctioning bathroom fan. The fire alarm issue and the rudeness experienced at the front desk are concerning, and we will address this with our team to prevent it from happening again. Your comfort and satisfaction are important to us, and we are working to improve these aspects. We hope to welcome you back for a much better stay in the future!Sincerely,Hotel Management
This property has quite a few people who live there permanently. Our room smelled like smoke, as well as the entrance and hallways. The ceiling above the shower was falling in and hanging down. The beds were very squeaky and not very comfortable. Plugs were not accessible in practical locations, like the nightstand. They did not supply any blankets for the beds, only a sheet and thin coverlet. Breakfast was packaged muffins, nutrigrain bars and bags of oatmeal.
Business response:
Dear Pamela, Thank you for your feedback. We apologize for the issues you encountered with the smoke smell, maintenance, and room comfort. We are addressing these concerns to ensure a better experience for future guests. Your comments about the breakfast options and lack of blankets are also noted, and we will review these aspects to improve our offerings. We appreciate your input and hope to have the opportunity to provide a more satisfactory stay during your next visit.Sincerely,Hotel Management
Kitchenette with no kitchen items Very disappointing
Business response:
Dear Timothy, Thank you for your feedback. We’re sorry to hear that the kitchenette did not meet your expectations due to the lack of kitchen items. We understand how important these amenities are for a comfortable stay, and we’re reviewing our inventory and policies to improve this aspect. Your satisfaction is important to us, and we hope you’ll give us another chance to provide a more complete experience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fishkill - Westage Center
How is Extended Stay America - Fishkill - Westage Center rated?
Extended Stay America - Fishkill - Westage Center has a 3.2 star rating with 1,581 reviews.
When is Extended Stay America - Fishkill - Westage Center open?
Extended Stay America - Fishkill - Westage Center is open now. It will close tomorrow at 12:00 a.m.