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Extended Stay America - Fishkill - Westage Center
- Hotels
- Fishkill, NY
About this business
Location details
55 W. Merritt Blvd., Fishkill, NY, 12524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
it was clean ladies at desk were very nice
Business response:
Dear Susan, Thank you for your feedback. We're glad you found our hotel clean and our front desk staff friendly. Guest satisfaction is our priority, and we appreciate your positive comments. We strive to provide a welcoming environment and excellent service. We look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Management
I will never stay there again. Dirty, damaged walls, and furniture, poor wi-fi, barking dogs, and pathetic breakfast offerings. There was no coffee the second morning. There was garbage in the hallways that wasn’t picked up for two days. The rear door was left ajar so no card was needed to get inside.
Business response:
Dear Barbara, Thank you for sharing your experience. We apologize for the cleanliness issues, maintenance concerns, and other inconveniences you encountered during your stay. This does not meet our standards, and we are addressing these matters with urgency. Your feedback is valuable, and we are committed to improving our services. We hope to have the opportunity to provide a better experience for you in the future.Sincerely,Hotel Management
Poor Wifi, inconsiderate workers requiring re-training and professionalism. The rooms need an upgrade for the amount of money being asked. My rating is a (1).
Business response:
Dear Arlene, Thank you for your feedback. We apologize for the issues you experienced with our WiFi, as well as any inconveniences caused by our staff. Your comments about the room conditions will be taken into consideration for future improvements. We strive to provide a better experience and appreciate your insights. We hope you'll consider giving us another chance to exceed your expectations.Sincerely,Hotel Management
Ad was different than what the real property looked like!!! Our room was a dump!!! Bugs, damaged refrigerator, dust everywhere, shower did not work properly!!! I will never stay here again and I will never book through Expedia ever again!!!
Business response:
Dear Karla, Thank you for bringing your experience to our attention. We sincerely apologize for the discrepancies between our advertised images and your actual room condition. This is not reflective of our standards. We're actively addressing the issues mentioned to ensure they are promptly resolved. We understand your frustration and hope for the opportunity to regain your trust in our property.Sincerely,Hotel Management
Could see the “god-knows-what” stains of the mattress through the single sheet they put on the bed under the comforter, bathroom and kitchen were dated and dirty, TV was barely functional (single strip of color in middle, black & white on sides, remote barely worked and was sticky), staff was clearly understaffed and underpaid (they were more worried about the schedule then checking us in), and was overall more of “rent-by-hour” hotel, if you catch my drift. Highly not suggested
Business response:
Dear Timothy, Thank you for bringing these concerns to our attention. We sincerely apologize for the issues you encountered during your stay. Providing a clean, comfortable, and functional environment is our priority, and we regret that we fell short in this instance. Your feedback will be shared with our team for immediate action and improvement. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
Do you like the smell of rotting soup? Are you like- hey I wish I could feel like I was in a Tennessee Williams play where my character has no options and life is depressing? Do I have a place for you! I don't know what was the most charming part- the lack of working light fixtures, the smell everywhere (dear god the smell), the bullet proof glass upon entry, the half painted walls, the broken furniture, the misaligned windows, maybe it was the filth ring in the sink, the moth eaten curtains, or the fact that just about ever... read more
Business response:
Dear Lila, Thank you for sharing your feedback, and we apologize for the disappointing experience you had during your stay. We take your concerns seriously and are actively addressing them with our team to ensure improvements in all areas mentioned. Our goal is to provide a comfortable and pleasant environment for all our guests, and we regret falling short of this during your visit. We appreciate your insights and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
I reserved a room with a king. The desk clerk told me they did not king beds so they had to upgrade to an apartment at no extra cost. Upon entrance into apartment we noticed it was shabby. Taped together counter tops, outlets did not work. Some lights dod not work. No shampoo or other amenities. Clost doors and ra k missing. No coffeee pot. No restroom in lobby. Plus room did not look clean. Sticky floors and could see see wipe marks on furniture
Business response:
Dear Christine, Thank you for bringing these concerns to our attention, and we apologize for the disappointing experience you had during your stay. We sincerely regret any inconvenience caused by the lack of amenities and cleanliness issues in your upgraded room. Rest assured, we are addressing these matters with our team to ensure such issues are rectified promptly. Your feedback is invaluable, and we hope to have the opportunity to exceed your expectations on a future visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fishkill - Westage Center
How is Extended Stay America - Fishkill - Westage Center rated?
Extended Stay America - Fishkill - Westage Center has a 3.2 star rating with 1,581 reviews.
When is Extended Stay America - Fishkill - Westage Center open?
Extended Stay America - Fishkill - Westage Center is open now. It will close tomorrow at 12:00 a.m.