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Extended Stay America - Fishkill - Westage Center
- Hotels
- Fishkill, NY
About this business
Location details
55 W. Merritt Blvd., Fishkill, NY, 12524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
horrible smell
Business response:
Dear Domingos, Thank you for your feedback. We apologize for the unpleasant smell you encountered during your stay. This is not the standard we strive to maintain, and we regret that it impacted your experience. We are investigating the issue with our housekeeping and maintenance teams to address and resolve it promptly. Your comfort is important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a more pleasant stay in the future.Sincerely,Hotel Management
I went home after 5 years of not seeing my family to be greeted in a hotel that was horrific. Non smoking facility, our room smelled like a stale ashtray. The smell of Marijuana reaking the halls and rooms was awful. The furniture was chewed by previous animals. I complained? They wrote it in a book. End of story. My 3 year old grandson was subjected to this. My husband whos asthmatic lived on his nebulizer while we were in room. The area where to walk your digs and deposit the dog trash was filled and over loaded with beer ... read more
Business response:
Dear Patricia, Thank you for your feedback. We deeply regret that your stay did not meet your expectations and that the conditions you described were so distressing. The issues with room odor, furniture, and cleanliness are unacceptable, and we’re addressing them with our team immediately. We apologize for the discomfort experienced by your family and the inconvenience caused. Your feedback is crucial for us to make the necessary improvements. We hope you’ll consider giving us another chance to provide a more suitable experi... read more
Absolutely disgusting, dirty, smelly and ghetto
Business response:
Dear Blagoy, Thank you for sharing your feedback. We are deeply sorry to hear that your stay did not meet your expectations. We take cleanliness and guest comfort very seriously, and it’s clear we fell short in your case. Your comments will be used to address the issues with our team to ensure improvements. We apologize for the inconvenience and hope to have the opportunity to offer you a much better experience in the future.Sincerely,Hotel Management
This hotel was very old and tired. There are no amenities you even have to go to the front desk and ask for a bar of soap with which to wash your hair. Breakfast is prepackaged muffins and Nutri-Grain bars. It was very disappointing.
Business response:
Dear tamara, Thank you for your feedback. We’re sorry to hear that the condition of the hotel and the lack of amenities did not meet your expectations. We understand that the breakfast options and the need to request basic items were disappointing. Your comments are important to us, and we are addressing these concerns to improve our offerings and facilities. We appreciate your insights and hope to provide a more satisfying experience in the future. Sincerely,Hotel Management
Half the lights didn't work and we found condom wrapper under the bed
Business response:
DearJason, Thank you for reviewing your time with us. We are disappointed with your not-so-happy experience and apologize for any items overlooked. Your feedback helps us identify ways to improve our service; we are grateful. Our team is already at work to correct the missed spots in your room. We appreciate your business and look forward to seeing you again for a better experience. Have a great day!Sincerely,Hotel Management
Cops and 💩 in front of everyone! I booked a queen got 2 small beds! Bathroom door couldn’t close due to kitchen counter being in the way. Glad I came with just my husband! Floor was beyond sticky. Tons of police activity going on, seemed like they were searching the place!
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sinc... read more
There were mushrooms growing in the hallway. Battery pack hanging out of exit sign. Patched ceiling in bathroom not painted.
Business response:
Dear Lisa, Thank you for your feedback. We apologize for the issues you encountered, including the mushrooms in the hallway, the battery pack hanging from the exit sign, and the unpainted patch in the bathroom. These are not the standards we uphold, and we are addressing these concerns immediately with our maintenance team. We appreciate your feedback and hope to provide you with a much-improved experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fishkill - Westage Center
How is Extended Stay America - Fishkill - Westage Center rated?
Extended Stay America - Fishkill - Westage Center has a 3.2 star rating with 1,581 reviews.
When is Extended Stay America - Fishkill - Westage Center open?
Extended Stay America - Fishkill - Westage Center is open now. It will close tomorrow at 12:00 a.m.