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Extended Stay America - Fishkill - Westage Center
- Hotels
- Fishkill, NY
About this business
Location details
55 W. Merritt Blvd., Fishkill, NY, 12524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The smell in the hall and the room was bad. The carpet un Room was dirty. IT are last Time.
Business response:
Dear Yan, Thank you for sharing your feedback. We sincerely apologize for the unpleasant smell and the condition of the carpet in your room. This is not the standard of cleanliness and comfort we strive to provide, and your concerns have been shared with our team for immediate attention. We regret that your experience fell short of expectations and hope you’ll reconsider staying with us in the future.Sincerely,Hotel Management
The facility smelled like an ashtray. The rugs in the hallway were dirty, the trash was over flowing. Lillian, who checked us in was lovely. There were broken bottles, food scraps and other trash strewn across the parking lot in many spots. It was not a pleasant experience at all. It was
Business response:
Dear Maureen, Thank you for your feedback. We sincerely apologize for the unpleasant conditions you encountered during your stay, including the odors and cleanliness issues. This is not the experience we wish to provide our guests, and we understand how disappointing this must have been. We appreciate your recognition of Lillian’s efforts; she is indeed a valued member of our team. Your comments will be shared with our staff to ensure immediate improvements are made to our facilities and cleanliness standards. We are committ... read more
It was like living in an apartment building. Loud neighbors & the hallways smelled like pets live there.
Business response:
Dear Khalliah, Thank you for sharing your thoughts about your recent stay. It is nice to know you were pleased with our staff and had an overall satisfactory time in your clean room. However, we are sorry to see that we fell short of your expectations in some areas. We are continuously working to improve our facilities to ensure a more comfortable and pleasant experience for our guests. Your feedback is valuable in guiding these improvements. We look forward to welcoming you back for another great stay!Sincerely,Hotel Manage... read more
Only stay if you need a kitchen Spent one night. Paid for two queen beds, but was given a room with two full beds. The very nice desk clerk insisted they were queens and I didn’t see the point in arguing without a tape measure but as a couple who sleeps in a queen bed at home, these beds were definitely full/doubles. The hotel was very noisy throughout the night in the hallways and neighboring rooms. Our door was filthy and hard to open. Would not stay in an Extended Stay again unless I really needed the kitchen.
Business response:
Dear Aimee, Thank you for sharing your experience. We apologize for the inconvenience you faced regarding the bed size and the noise disturbances during your stay. It’s concerning to hear about the cleanliness of your door, and we appreciate your feedback as it helps us improve. Your comfort is our priority, and we are committed to addressing these issues. We hope you might consider staying with us again in the future as we strive to provide a better experience.Sincerely,Hotel Management
This was pricey for a one night stay. Had no amenities. “Breakfast” was a joke. They don’t give you toiletries unless you ask. Way too expensive for a crappy place
Business response:
Dear Kathleen,Thank you for your feedback regarding your recent stay. We apologize for the disappointment you experienced with the pricing, lack of amenities, and breakfast options. We strive to provide value to our guests, and we understand your frustration with the limited toiletries and breakfast offerings. Your comments will be shared with our team to address these concerns and improve our services. We appreciate your input and hope you will consider staying with us again for a better experience in the future.Sincerely,H... read more
Run run run We booked a with two queen beds (which we paid for) and we got a full size beds. When we asked about the rooms the rude women at the front desk stated “your lucky you got that we are over booked”. The room was not so clean the hallways stunk like weed. All employees at the front desk are less then helpful and RUDE AS HELL .
Business response:
Dear Jennifer,Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. It is unacceptable that you received a room that did not meet your reservation, and we regret any inconvenience this caused. Additionally, we are disheartened to hear about the cleanliness and staff interactions, as this does not reflect our commitment to guest satisfaction. Your comments will be addressed with the team to ensure improvements are made. We appreciate your input and hope you will consider giving u... read more
Frequently asked questions about Extended Stay America - Fishkill - Westage Center
How is Extended Stay America - Fishkill - Westage Center rated?
Extended Stay America - Fishkill - Westage Center has a 3.2 star rating with 1,581 reviews.
When is Extended Stay America - Fishkill - Westage Center open?
Extended Stay America - Fishkill - Westage Center is open now. It will close tomorrow at 12:00 a.m.