Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.

Business response:

Dear Guest, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We deeply regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates. We genuinely hope that you will consider giving us another opportunity to serve you in the future, so we can provide you with the immaculat... read more

Business response:

Dear Guest, We apologize for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future, as we would welcome the chance to provide you with an outstanding visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience with us. We aim to provide a welcoming environment for every guest. However, we are truly disappointed that your visit did not meet expectations and that the overall condition led you to leave early. Please know we take your concerns seriously, and this will be shared with our team so that better consistency and care can be maintained. We hope you might consider giving us another chance in the future to provide a stay that feels comfortable and well cared for. Sincerely, Hote... read more

Business response:

Dear Guest, We appreciate you sharing this experience and value the opportunity to address overall condition concerns that prevented your stay. That situation does not reflect the expectations we aim to provide, and internal review with our team is taken seriously to ensure guest readiness standards are consistently met. Continued improvements remain a priority, and we would welcome another opportunity to provide a more comfortable visit in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We apologize that your experience did not meet your expectations. Your feedback is important to us and will be shared with our team to ensure we are doing everything possible to improve the overall guest experience. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience, and we are truly sorry for the distress and disappointment you described. We understand how upsetting it can be to feel disrespected or to encounter conditions that fall far below expectations, and we sincerely apologize for the inconvenience this caused during your stay. Your concerns have been shared with our team for immediate review, as we are committed to maintaining service standards, ensuring maintenance, and improving the overall guest experience. While certain ameni... read more

Business response:

Dear Guest, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like yours s... read more

Business response:

Dear Guest, We apologize for the concerns you experienced in your room. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention. Thank you for staying with us, and we look forward to another opportunity to provide you with the flawless stay you deserve. Sincerely, Hotel Management 

Business response:

Dear Guest, We regret that your experience fell well short of expectations. We’re sorry for the confusion and frustration caused by the lack of in-room items upon arrival, and for the discomfort this caused. Kitchenware, dishware, and certain supplies are provided upon request rather than being placed in every room, and we apologize if this was not clearly communicated. We also regret that essential items such as trash receptacles and appropriate linens were not readily available, as this is not the standard we aim to mainta... read more