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Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5851 N. Andrews Ave, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible service, room wasn’t clean
Business response:
Dear Guest, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
The sink in the first room was broken. The room that I was moved to had roaches. The only good part about the stay was that the front desk clerk was very helpful and welcoming
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience caused by the broken sink in the first room and the further discomfort you encountered after being moved. The presence of insects is unacceptable, and we are sorry for the impact this had on your stay. It is reassuring to know that our front desk team member provided a warm and helpful welcome, and we appreciate you recognizing that effort. We are carefully reviewing your comments to ensure every guest exp... read more
Shower was rusty, toilet seat hanging off, room smell old and musty
Business response:
Dear Guest, Thank you for your feedback. We apologize that your room did not meet the expected standards. Issues with cleanliness and maintenance are not reflective of the experience we aim to provide. Your concerns have been noted and will be addressed with the team to ensure a better experience moving forward. Sincerely, Hotel Management
Little muffins for breakfast
Business response:
Dear Guest, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast did not meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely Hotel Management
Never have clean towels. Place smells like heavy gasoline. Tub drain slowly. Have to wait until water go down to take a shower. Only one washing machine that works. Dryers $4 and don’t dry clothes.
I reserved a room here for three nights and after walking into this hotel room the floor(carpet) was filthy, the bathroom floor was peeling up in several areas and it was dirty, the shower was stained in different places and was also dirty. It had a small kitchen area with a stove and refrigerator which was also filthy. The air conditioner was very loud, and the first night I stayed there 4 different times people kept knocking on my door waking me up. It is not a safe place to stay with a lot of homeless people or drug heads... read more
Frequently asked questions about Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
How is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. rated?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. has a 3.3 star rating with 3,040 reviews.
When is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. open?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. is open now. It will close tomorrow at 12:00 a.m.