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Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5851 N. Andrews Ave, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is ore
Business response:
Dear Guest, Thank you for your feedback. We regret that your experience did not meet expectations. If there were specific concerns during your stay, we would appreciate any additional details so we can work on improvements. Guest satisfaction is very important to us, and we are committed to enhancing our property and services. We hope you might consider giving us another opportunity in the future. Sincerely, Hotel Management
Fuja como o diabo foge da cruz Imundo. A propriedade não passa por manutenção há anos. Os corredores nunca são lavados. Mudei de quarto 2 vezes. Baratas nos quartos Recepcionistas sem nenhum treinamento nem interesse em ajudar.
Business response:
Dear Guest, We sincerely apologize for your disappointing experience. Cleanliness and guest satisfaction are our top priorities, and we regret that we did not meet your expectations. Your concerns regarding maintenance, pest control, and service have been noted, and we are actively working to improve these areas. We appreciate your feedback as it helps us enhance our standards. We hope you will consider giving us another chance in the future to provide you with a better experience. Sincerely, Hotel Management
Liked the location. However the room was filthy. We had a kitchenette but no dishes, glasses, pans or silverware and yet there was trifold saying it was there. The room smelled horrible. Guy was hanging out in parking. We continued to stay because it was close to where we had business. The guy at the desk didn't help at all.
Business response:
Dear Guest, We sincerely apologize for the cleanliness issues and lack of kitchen essentials in your room. Your concerns about the overall experience, including the service and environment, are being taken seriously, and we are addressing these matters with our team to ensure improvements. We appreciate your patience and feedback, as they help us enhance our guest experience. We hope you will give us another opportunity to provide a more comfortable and welcoming stay in the future. Sincerely, Hotel Management
Very poor service, should have called us. Our hotel was overbooked, the manager booked another room at another location for the night. The hotel they sent us to didn’t have a reservation for us. We went back to the original location and they sent us back to the hotel we just left. Finally we got a room. Very poor communication!
Business response:
Dear Mervin,Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the overbooking and the miscommunication regarding your reservation. This situation clearly fell short of the service standards expected, and we regret the frustration it caused. Your feedback will be addressed with the team to ensure that proper communication and coordination are maintained to prevent similar occurrences in the future.Sincerely,Hotel Management
This property is in terrible condition for example the door casing for the bathroom was rusted away around the bottom by 3 inches ( I took a picture of it) my husband noticed the the stair well was also rusting away The smell of pot was in the air It felt unsafe walking around the grounds - It quite literally the worst place I’ve ever stayed at
Business response:
Dear Donna, We sincerely regret to read that we fell short of your expectations. The concerns you raised about the property's condition and overall environment are taken seriously, as guest comfort and safety are our top priorities. We apologize for any discomfort caused and appreciate your feedback, which helps us identify areas for improvement. We will address these matters with our team and will work to ensure a more satisfactory experience for future guests. We hope you will consider giving us another opportunity in the ... read more
Dirty place, false advertising relative to breakfast. No service at all.
Business response:
Dear Gary,We apologize for the disappointment you experienced during your stay. It’s concerning to learn about the cleanliness, lack of service, and issues with our breakfast offerings. We understand how upsetting this must be. Providing a welcoming and comfortable environment is important to us, and we are taking steps to address these concerns with our team. We appreciate your feedback and the opportunity to improve. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. T... read more
Terrible experience Bugs Everywhere even after complaining to the management. 5 in the bathroom, 3 in the kitchen, 5 on the floor in the bedroom and even 1 on the bed, YUKKKK. Disgusting crust and scum on the bathtub, shower and vanity. Microwave was rusted and not cleaned, Disgusting. No Chair to sit at the table and eat. Loud people every evening from10:00pm to 3:00 am.
Business response:
Dear Guest,Thank you for sharing your concerns. Providing a clean and comfortable environment is a priority, and it’s disappointing to hear that your experience did not reflect that. Feedback like yours is taken seriously, and any necessary improvements are always a focus. Guest comfort matters, and every effort is made to maintain a pleasant stay for all. Your comments will be reviewed carefully, and addressing such concerns remains important. It’s always our goal to offer a better experience, and we hope for the opportunit... read more
TV doesn’t work correctly. Worn interior. Inadequate staffing
Business response:
Dear James, Thank you for sharing your thoughts regarding your recent stay with us. We are genuinely sorry that your experience did not meet the standards we aim to provide. Your feedback is incredibly valuable, and we want to address your concerns. We understand that amenities are important for a comfortable stay, and we are addressing maintenance issues to ensure everything is functioning properly for our future guests. Further, we are also working on improving staffing levels and training to ensure our guests receive the ... read more
Frequently asked questions about Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
How is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. rated?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. has a 3.3 star rating with 2,947 reviews.
When is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. open?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. is open now. It will close tomorrow at 12:00 a.m.