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Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5851 N. Andrews Ave, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing about the room we had looked like the photo. Room had dirty carpet, I would not let anything touch the floor. I had to clean the handle on the fridge with my make-up wipe to put in the the refrigerables that we were traveling with. It was non-refundable by the time we checked in so I toughed it out to build up my immunities. Will never stay in an Extended Stay America Suite again, no matter where it is located. The grounds leading to the parking area were equally nasty, they were littered with cigarette butts and tra... read more
Business response:
Dear Guest, We sincerely apologize that your stay fell far short of expectations. It’s deeply concerning to hear about the cleanliness issues you encountered in the room and on the property, and we understand how upsetting this must have been, especially during travel. Your feedback has been shared with our housekeeping and maintenance team. We truly regret the inconvenience and frustration caused and appreciate you bringing these matters to our attention. We hope to have the opportunity in the future to provide a properly m... read more
Without doubt the worst hotel I have ever stayed at. The room was old, broken and dirty. The door had a one inch gap at the bottom, the AC unit sound like a jet engine going on all night, the fridge compressor would not turn off, the mattress was lumpy and old, the white sheets and white towels were badly off white. I could go on but that says enough…never again!
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We regret to learn that your visit did not meet expectations and understand how frustrating this experience must have been. Providing comfortable accommodations and a restful environment is very important, and we are sorry to hear that your stay did not reflect those standards. Your observations regarding the condition of the room and the disturbances you encountered have been noted and will be shared with the appropriate team. Guest feedback is valuable in he... read more
Property wasn’t clean hardly any staff to assist
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to learn that your visit did not meet expectations. A well-maintained environment and attentive assistance are essential to a positive stay, and we regret that this was not your experience. Your comments regarding overall upkeep and team availability are important and will be shared with our team to ensure our standards are consistently upheld. We understand how these factors can impact comfort and convenience, and we appreciate you bringing... read more
Property was decrepit. Carpet was stained. Countertops were stained. Microwave was stained. Refrigerator was stained. Bathtub was stained. Heat didn't work and room was cold. Blankets were thin. No extra pillows. No plates, silverware, or glasses provided in the kitchen. I could go on, but you get the idea. I chose this property b/c of its proximity to a business meeting the next morning and b/c I've had positive experiences at other Extended Stay America properties. This was a huge disappointment, and I I would not recommen... read more
Business response:
Dear Guest, We’re very sorry to read that the overall condition of your room did not meet expectations and left you feeling disappointed. Every room should be thoroughly inspected to ensure cleanliness standards are met and that all fixtures are in proper working order before being allocated to guests, and we apologize that this was not the case during your visit. We also regret your disappointment with the lack of amenities. Additional items are available upon request from the front desk, and we apologize if this option was... read more
Had to wait outside to check in, lobby was locked with no signs on a door. Staff was friendly. Room was ran down, broken furniture, room smelled like a cat urine so bad, seems like a male cat was spraying it for a while. Windows are not sound proof, woke up all night from a traffic sound. It was the worst hotel experience I’ve had for 270$.
Business response:
Dear Guest, Please accept our sincere apologies for the inconvenience you encountered upon arrival and for the condition of your accommodations. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We are also sorry to hear about the noise concerns. We will follow up on your concerns, and we appreciate you bringing this to our attention. We are glad our team members made a positive impression. Thank you for staying with us, and we look forward to anoth... read more
Our service rep (Anslet) was AMAZING! HOWEVER, there was limited to NO parking, No breakfast (only muffins and coffee), no pool, the toilet overflowed (was clogged) and had to fix it ourselves. There was no maintenance personnel on site. The tub and the sink was also clogged. The furniture was extremely old and damaged. The frame on the mirror in the bathroom was falling apart.
Business response:
Dear Guest, We are delighted to hear that Anslet provided exceptional service and made a positive impression during your stay. At the same time, we sincerely regret that several aspects of your accommodations did not meet expectations. Ensuring a safe and comfortable environment for every guest is very important, and your comments regarding maintenance and amenities have been shared with our team. Feedback like yours helps us identify opportunities for improvement. We truly appreciate your perspective and hope you might cons... read more
Waiting a long time for the room very late at night. No facilities to make a drink. No breakfast we paid for Room seemed very old and smelly.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the delay you experienced upon arrival, especially late in the evening when a smooth check-in is most important. We also regret that certain amenities were not available as anticipated and that the condition of the accommodations regarding cleanliness did not meet expectations. Providing a comfortable and welcoming environment is a priority for us, and we are disappointed to learn this was not your experience. Your comments are appreciated and will b... read more
The room was extremely dated Dirty smells terrible stay away from these places
Business response:
Dear Guest, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We deeply regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates. We genuinely hope that you will consider giving us another opportunity to serve you in the future, so we can provide you with the immaculat... read more
No rooms available
Business response:
Dear Guest, We apologize for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future, as we would welcome the chance to provide you with an outstanding visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
How is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. rated?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. has a 3.3 star rating with 3,040 reviews.
When is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. open?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. is open now. It will close tomorrow at 12:00 a.m.