Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.

Business response:

Dear Guest, Thank you for your feedback. We truly regret that your experience was not as expected. Cleanliness is an important part of the comfort we aim to provide, and we will be sharing your comments with our housekeeping team to strengthen our standards. We hope you will consider giving us another opportunity to provide you with a much-improved stay. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re very sorry to learn that your visit left you feeling so disappointed, and we truly regret that your time with us did not reflect the exceptional experience we aim to deliver. Providing a comfortable and enjoyable stay is always our priority, and we are truly sorry this was not the case. We hope you will consider giving us another opportunity to restore your confidence in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience caused by the broken sink in the first room and the further discomfort you encountered after being moved. The presence of insects is unacceptable, and we are sorry for the impact this had on your stay. It is reassuring to know that our front desk team member provided a warm and helpful welcome, and we appreciate you recognizing that effort. We are carefully reviewing your comments to ensure every guest exp... read more

Business response:

Dear Guest, Thank you for your feedback. We apologize that your room did not meet the expected standards. Issues with cleanliness and maintenance are not reflective of the experience we aim to provide. Your concerns have been noted and will be addressed with the team to ensure a better experience moving forward. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast did not meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely Hotel Management