Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.

Business response:

Dear Guest, We are very sorry to learn that your experience did not leave you with a more positive impression. Guest satisfaction is extremely important to us, and it’s disappointing to know your stay fell short of what you had hoped for. While every guest experience can differ based on individual expectations and circumstances, we truly value hearing honest perspectives as they help us better understand how our accommodations and service are being experienced. We appreciate your feedback and hope you may consider giving us ... read more

Business response:

Dear Guest, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything other than an exceptional experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy.. We hope to have another opportunity to show you the outstanding visit you deserve on your n... read more

Business response:

Dear Guest, Thank you for your feedback and for bringing this matter to our attention. While we appreciate your stay with us, we sincerely regret the inconvenience you encountered during your visit. This is certainly not reflective of the experience we aim to provide. Please know that your comments are being taken seriously and will be shared with our team to ensure a more consistent experience moving forward. We truly value your input and hope you will consider returning, allowing us the opportunity to provide you with a mu... read more

Business response:

Dear Guest, Thank you for taking the time to review your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like yours so we can continue ... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We understand your perspective and appreciate you bringing this to our attention. Maintaining a comfortable and well-presented environment for our guests is very important to us, and your comment has been noted. We are continuously working on improvements to enhance the overall experience. Your input is valuable in guiding these efforts. We hope you will consider staying with us again in the future, allowing us the opportunity to provide a more refreshed and e... read more

Business response:

Dear Guest, Thank you for sharing your candid review. We sincerely apologize for missing the opportunity to provide you with the seamless experience you deserved. We follow the most rigorous industry standards regarding our property's cleanliness and pest control. We will address this with our pest service provider to prevent such problems from affecting future guests. We appreciate your patience, and we hope you will try us again so we can deliver the flawless stay you should always expect from us. Sincerely, Hotel Manageme... read more