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Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5851 N. Andrews Ave, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel is an absolute nightmare. It’s a total dump from start to finish. The check in was brutal and when we finally got the room is stunk so bad of marijuana we left and vacated the hotel and got our money back. The place is run down and dirt everywhere. It’s obvious that the majority of rooms are used for immigrants on government assistance so beware. My advice is stay far away as I wouldn’t stay here even if the unit were for free.
Business response:
Dear Guest, Thank you for sharing your experience with us. We aim to provide a welcoming environment for every guest. However, we are truly disappointed that your visit did not meet expectations and that the overall condition led you to leave early. Please know we take your concerns seriously, and this will be shared with our team so that better consistency and care can be maintained. We hope you might consider giving us another chance in the future to provide a stay that feels comfortable and well cared for. Sincerely, Hote... read more
The staff let me see the room cause they normally didn't rent the room as it was the last one. It was bad. No comforter on bed. The sink was stained and the shower was like it was from the fifties with dirt or mildew stains..like it had been abandoned. The smell was awful. We left and did not stay there. Prior to us, another couple had left the building as well. Do not recommend.. like I said we left and did not stay at all it was that bad. Even the staff knew since we were allowed to see the room beforehand. He knew it was ... read more
Business response:
Dear Guest, We appreciate you sharing this experience and value the opportunity to address overall condition concerns that prevented your stay. That situation does not reflect the expectations we aim to provide, and internal review with our team is taken seriously to ensure guest readiness standards are consistently met. Continued improvements remain a priority, and we would welcome another opportunity to provide a more comfortable visit in the future. Sincerely, Hotel Management
Should close
Business response:
Dear Guest, Thank you for your feedback. We apologize that your experience did not meet your expectations. Your feedback is important to us and will be shared with our team to ensure we are doing everything possible to improve the overall guest experience. Sincerely, Hotel Management
El servicio del lugar es espantoso y hasta con falta de respeto riendose de nosotros por pedir desayuno. No es nada a lo que tienen online ya que no es nada limpio. Mienten en tener desayuno, no hay sabanas para los cuartos y ni servicio de toallas. Los cuartos y baños sucios y con cucarachas. Los pisos de los pasillos asquerosos. Definitivamente, no lo recomiendo.
Business response:
Dear Guest, Thank you for sharing your experience, and we are truly sorry for the distress and disappointment you described. We understand how upsetting it can be to feel disrespected or to encounter conditions that fall far below expectations, and we sincerely apologize for the inconvenience this caused during your stay. Your concerns have been shared with our team for immediate review, as we are committed to maintaining service standards, ensuring maintenance, and improving the overall guest experience. While certain ameni... read more
Gross hotel.
Business response:
Dear Guest, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like yours s... read more
Bad odor and a dump for the amount a night.... Terrible stay...
Business response:
Dear Guest, We apologize for the concerns you experienced in your room. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention. Thank you for staying with us, and we look forward to another opportunity to provide you with the flawless stay you deserve. Sincerely, Hotel Management
The room did not have anything associated with extended inn no pots, pans, forks, spoons, cups not even a trash can or wash cloths only hand towels
Business response:
Dear Guest, We regret that your experience fell well short of expectations. We’re sorry for the confusion and frustration caused by the lack of in-room items upon arrival, and for the discomfort this caused. Kitchenware, dishware, and certain supplies are provided upon request rather than being placed in every room, and we apologize if this was not clearly communicated. We also regret that essential items such as trash receptacles and appropriate linens were not readily available, as this is not the standard we aim to mainta... read more
Not clean all de hallways ,stairs, elevator. So noisy
Business response:
Dear Guest, Thank you for your feedback. We truly regret that your experience was not as expected. Cleanliness is an important part of the comfort we aim to provide, and we will be sharing your comments with our housekeeping team to strengthen our standards. We hope you will consider giving us another opportunity to provide you with a much-improved stay. Sincerely, Hotel Management
My money back I want
Business response:
Dear Guest, We’re very sorry to learn that your visit left you feeling so disappointed, and we truly regret that your time with us did not reflect the exceptional experience we aim to deliver. Providing a comfortable and enjoyable stay is always our priority, and we are truly sorry this was not the case. We hope you will consider giving us another opportunity to restore your confidence in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
How is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. rated?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. has a 3.3 star rating with 3,040 reviews.
When is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. open?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. is open now. It will close tomorrow at 12:00 a.m.