Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.

Business response:

Dear Guest, Thank you for bringing this serious concern to our attention. We understand how distressing unauthorized transactions can be and take such matters very seriously. Please know that guest safety and security are top priorities, and we appreciate you bringing this to our attention. Regarding your comments about the room, we are committed to maintaining a comfortable and secure environment for all guests. Your feedback is important, and we hope to have the opportunity to restore your confidence in the future. Sincere... read more

Business response:

Dear Guest, Thank you for taking the time to share your experience. We are genuinely sorry to hear that your visit fell short of expectations. Providing a welcoming and comfortable environment is important, and your feedback has been shared with our team for further review and improvement. We value all guest input, as it helps us identify areas where we can do better. We hope you’ll consider giving us another opportunity to provide a more positive stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Your safety and comfort are our highest priorities; therefore, we apologize for the concerns you had with the cleanliness and the maintenance issues you encountered while with us, especially with a small child. Also, our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future occurrences. We regret the frustrations you experienced, which led you to leave earlier than anticipated. We hope you will accept our apologies and consider giving us another opportunity to ... read more

Business response:

Dear Guest,Thank you for sharing your experience, and we are genuinely sorry to hear about the discomfort you faced during your stay. Your health and well-being are of utmost importance to us, and we sincerely apologize for the situation you encountered. We take your feedback seriously and will review this matter with our team to ensure it is addressed. We hope you will consider staying with us again in the future for a more positive and comfortable experience.Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you for taking the time to share your experience. We're glad you chose to stay with us and appreciate your honest impressions. We understand your concerns regarding the environment and the overall condition of the property. Creating a space where every guest feels comfortable is important, and your comments are helpful as we work toward that goal. We hope to welcome you again and provide a visit that feels more enjoyable and welcoming.Sincerely,Hotel Management 

Business response:

Dear Jose,Thank you for your feedback. We sincerely apologize for the unpleasant odor you encountered during your stay. A clean and comfortable environment is a top priority for us, and we regret that your experience did not reflect that standard. Your comments have been shared with our team to ensure the issue is promptly addressed. We appreciate you bringing this to our attention.Sincerely,Hotel Management 

Business response:

Dear Angela, We regret to hear that your stay did not meet expectations. Guest satisfaction is important to us, and we sincerely apologize for any inconvenience you may have experienced. Your feedback is valuable, and we will review it with our team to identify areas for improvement. We appreciate your input and hope for the opportunity to provide a better experience in the future. Sincerely, Hotel Management