Extended Stay America - Fort Lauderdale - Cypress Creek - NW 6th Way

Business response:

Dear Guest, Thank you for taking the time to share your experience with us. While we’re glad the room felt clean and that our team provided a smooth arrival and departure, we’re sorry that the nighttime noise disrupted your stay and affected your overall comfort. A restful environment is important, and we regret that this aspect fell short during your visit. Your feedback helps us better understand where improvements are needed, and we’ll review it with our team to ensure a more consistent experience. We appreciate your comm... read more

Business response:

Dear Guest, Thank you for being our guest and for sharing your feedback. We are delighted to hear that our associate, Robert Smith, provided hospitable service and that you found your room clean and comfortable. Your kind words will be shared with him as recognition for his efforts. We truly appreciate your comments and look forward to welcoming you back to Extended Stay America for another enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Timothy, Thank you for choosing Extended Stay America and taking the time to post a review. We’re delighted to hear that you enjoy staying with us whenever you’re in town. It’s always our goal to provide a comfortable and welcoming experience for our guests, and we’re thrilled that your visits reflect that. We look forward to welcoming you back on your next trip and continuing to provide the excellent service and comfort you’ve come to expect. Sincerely, Hotel Management 

Business response:

Dear Alan, Thank you for sharing your feedback regarding your recent stay with us. We’re glad to hear that your room was clean and comfortable for your stay. However, we apologize for the condition of the exterior and for the limited facilities, including the gym. Your comments are valuable and will be shared with our team as we continue working to enhance the overall guest experience. We hope future visits can be even more enjoyable. Sincerely, Hotel Management 

Business response:

Dear Tara, Thank you for taking the time to share your feedback. We regret to hear that your visit did not reflect the high standards we aim to deliver. Providing a comfortable and enjoyable stay is always our priority, and we are truly sorry this was not the case. We hope you will consider giving us another opportunity to restore your confidence in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your review with us. We are pleased to know that your arrival went smoothly and that the room felt clean upon entering. At the same time, we are truly sorry that the condition and comfort of the space did not meet your expectations. We understand how disappointing it can be when the room does not offer the level of ease and relaxation you anticipated, and we appreciate you bringing this to our attention so we can review it further with the team. We hope you will consider giving us another op... read more