Extended Stay America - Fort Lauderdale - Cypress Creek - NW 6th Way

Business response:

Thank you for your review. We are happy that overall you enjoyed your stay at our hotel. However, we regret that your room was not ready for you when you arrived. We understand the frustration at having to wait until your room was made available to you. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management 

Business response:

Herman, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Stephen, it is always a pleasure to hear from our loyal guests and to know we are continually exceeding expectations. We are glad to know you enjoyed your stay. We appreciate your kind review and look forward to your next visit at Extended Stay America. Sincerely, Hotel Management 

Business response:

Denise, thank you for choosing Extended Stay America. Although from your rating, it seems that overall you enjoyed your stay. However, we regret the cleanliness issues you faced in our pool. We take great pride in the cleanliness of our property, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Sincerely, Hotel Management 

Business response:

Howard, thank you for your review. We are sorry for the reservation issues you encountered and that we were not able to accommodate you with the suite of your choice. Your feedback will be shared with our front desk team to ensure they are more diligent going forward. Also, we are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We hope you will afford us an opportun... read more