Extended Stay America - Fort Lauderdale - Cypress Creek - NW 6th Way

Business response:

Thank you for taking the time to write a review about your stay with us at Extended Stay America. We are happy to read you enjoyed your comfortable suite and the fully equipped kitchen, along with the full-size fridge and the microwave. It was a pleasure having you as our guest, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We're happy to know you had a relaxing time while you were here, but we're sorry for the service issue you encountered while you were here and the inconvenience you had due to the Wi-Fi service. We have discussed your feedback with the appropriate teams for review and action. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for selecting Extended Stay America. We are thrilled to know you liked your well-appointed room and that you were impressed with the courteous service provided by our staff. On behalf of our team, we appreciate you for recognizing our efforts and invite you for another visit. Sincerely, Hotel Management 

Business response:

Thank you for selecting us for your needs. We are delighted to read you liked the spaciousness of your well-equipped room and that our convenient location was perfect for your plans. Your feedback for the breakfast offerings will be discussed with our Brand Leaders when updating our selections moving forward. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Khalil, thank you for being our guest. We are pleased to know you had a pleasant visit, but we are sorry We are sorry for the issues you had with the lack of hot water in your room. We have addressed this concern, and we hope you will see this as the isolated incident that it was. We also appreciate your feedback regard to the grab-and-go breakfast offerings and have been shared with our brand leaders to determine new choices. We hope to host you again in the future so that we can provide you with a much better experience. S... read more

Business response:

Thank you for being our guest. We are pleased you liked our well-kept property, but we are sorry for any inconvenience caused. We hope you will visit us again so that we can make your next visit a memorable one. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We apologize for the cleanliness issue you experienced in your room and the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean so that our future guests do not experience the same problem. Thanks again, and we hope to welcome you back in the future so that we can make it up to you. Sincerely, Hotel Management