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Extended Stay America - Fort Lauderdale - Davie
- Hotels
- Davie, FL
About this business
Location details
7550 W. State Rd. 84, Davie, FL, 33317, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
$100 deposit was held for week and still not released
Business response:
Dear Guest, Thank you for your feedback. We understand your concern regarding the deposit and apologize for the delay. Please note that refunds typically take up to two weeks to process, and we recommend checking with your bank if you haven’t received it by then. We appreciate your patience and hope this doesn’t overshadow your experience with us. Thank you for staying at Extended Stay America, and we look forward to welcoming you back soon for another pleasant stay! Sincerely, Hotel Management
Two thumbs down Several employees were very rude to me. But the lady at check and the lady check out was very pleasant.
Business response:
Dear Guest, Thank you for your feedback. We are truly sorry to hear that your experience was affected by unprofessional behavior from some of our staff. This is certainly not the level of service we aim to provide, and we are addressing this with our team to ensure better guest interactions moving forward. We are, however, glad to hear that you had positive encounters with our check-in and check-out staff. We appreciate your comments and hope you will give us another opportunity to offer a more welcoming experience. Sincerel... read more
*1/5 stars* My stay was absolutely terrible. Roaches everywhere, a nasty musty smell, and filthy conditions. The carpet and bedsheets were stained, and the bathroom sink had hair and dirt in it. It felt unsafe and unsanitary. I strongly advise against staying here. Also, they charge you hidden fees. This hotel needs to be demolished. the air smelled disgusting.
Business response:
Dear Guest, Thank you for sharing your thoughts. We truly regret that your experience did not meet your expectations, and we sincerely apologize for the issues you encountered. Cleanliness and comfort are priorities for us, and we understand how disappointing this must have been. Please know that we take your concerns seriously and will take steps to address the areas you have mentioned. We would appreciate the opportunity to provide you with a much improved stay in the future. Sincerely, Hotel Management
This property has a roach problem
Business response:
Dear Guest,Thank you for your feedback. While we’re glad the setting met your expectations, we deeply regret that the rest of your experience fell short. The concerns you raised regarding cleanliness, service, and the condition of amenities are being reviewed with urgency. This is not the impression we strive to leave with our guests. We hope you’ll consider giving us another chance to provide a significantly better stay in the future.Sincerely,Hotel Management
The room had cockroaches, the sink was full of stains. It was the worst hotel experience in my life, but the staff is good. Even though they didn’t want to refund my money and Expedia didn’t help me get my refund as well, I’ll have to talk with my bank
Business response:
Dear Guest,Thank you for sharing your experience. We sincerely appreciate your kind words regarding our team and deeply regret the discomfort you encountered during your stay. It is never our intention for guests to face such challenges, and we understand how disappointing that must have been. Please know your concerns have been brought to our attention for review. We hope you will allow us to provide you with a much-improved visit in the future.Sincerely,Hotel Management
Hotel must be closed out for full temodeling Hotel is in poor condition of maintenance, hallways, doors, dirty carpet, black-stained bath tub, deteriorated and non-functional kitchen cabinets, sagging mattress, linoleum floor shipped, close to be transparent towels, old sheets and duvet, and many, many more!
Business response:
Dear Guest, Thank you for sharing your feedback. We're grateful for your kind rating despite the issues you experienced during your stay. We sincerely apologize for the maintenance concerns you encountered, and we will ensure these matters are addressed. Your input is valuable as we continue to improve the guest experience. We hope to welcome you back for a more comfortable visit in the future. Sincerely, Hotel Management
Do not book Saw roaches in my room. Bathroom and kitchen in disrepair. Run away!
Business response:
Dear Guest,We sincerely apologize for the experience you had during your stay. Your concerns regarding cleanliness and maintenance are deeply troubling and far from the standard we aim to provide. We understand how unsettling this must have been, and we take your feedback seriously. The issues mentioned are being addressed with urgency to ensure they are resolved. Thank you for sharing.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Lauderdale - Davie
How is Extended Stay America - Fort Lauderdale - Davie rated?
Extended Stay America - Fort Lauderdale - Davie has a 3.3 star rating with 2,659 reviews.
When is Extended Stay America - Fort Lauderdale - Davie open?
Extended Stay America - Fort Lauderdale - Davie is open now. It will close at 11:00 p.m.