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Extended Stay America - Fort Lauderdale - Davie
- Hotels
- Davie, FL
About this business
Location details
7550 W. State Rd. 84, Davie, FL, 33317, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
The room was extremely dirty. The towels were dirty, the tub was dirty and the microwave was dirty and did not work. We had to purchase cleaning supplies to clean the room and we had to purchase towels for the bathroom. The room was supposed to be nonsmoking but it was filled with a smoke smell.
Business response:
Dear Crystal, We apologize for the cleanliness issues you encountered during your stay. Providing a clean and comfortable environment is a top priority, and we regret that we fell short of your expectations. Your feedback regarding the cleanliness of the room, towels, and microwave is concerning, and we will address this with our housekeeping team to prevent such occurrences in the future. Additionally, we apologize for any inconvenience caused by the smoke smell in the nonsmoking room. Your feedback is valuable, and we appr... read more
Never stay again
Business response:
Dear Nicholas, Thank you for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
I went back to my room at 10:30am only to find my door open and signs that someone was in my room before check out and items that I left in the room was stolen. This is not the first time I’ve stay at this location and housekeeping has gone in my room as early as 9am and cleaned my room and I requested a late check out for 12 noon yet all my things was discarded and the room was half cleaned. I think it is outrageous for anyone to enter a guest room without permission and before the check out time none the less and now I fee... read more
Business response:
Dear Nathalie, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
It was very, very dirty: from previous guests used napkins and other staff behind nightstand, garbage and lots of dust under bed, kitchen area all greasy and oily. Moquette very dirty and dusty. Cockroaches in room. Microwave did not work (after one week of insisting they replaced it), no stopper in sink, huge gap in door where light (and probably also cockroaches) came in. Very low water pressure in shower, difficult to rinse soap and shampoo. To make it short, I was happy when my stay was over.
Business response:
Dear Birgit, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance issues in your suite. We must follow the processes to ensure each guest suite is well maintained. Additionally, we are responsible for placing a suite in an out-of-order status when it does not meet our standards. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies for not havin... read more
The hotel was unsafe and dirty
Business response:
Dear Luis, We sincerely apologize for the unsafe and unsanitary conditions you experienced during your stay. Ensuring the safety and cleanliness of our premises is of utmost importance to us, and we regret that we fell short of meeting your expectations. Your feedback is concerning, and we will promptly address these issues with our team to ensure improvements are made. Please know that your comfort and well-being are our top priorities, and we appreciate your bringing these concerns to our attention. We hope you will consid... read more
This property is outdated, dirty and need to be demolition. Images are very deceiving. I will never book this place again. Its horrible!
Business response:
Dear Gary, We are truly sorry to hear about your disappointing experience during your recent stay. Your comfort and satisfaction are of the utmost importance to us, and we regret that we failed to meet your expectations. We understand the importance of providing clean and up-to-date accommodations, and we apologize for any inconvenience caused by the condition of our property. Please know that your feedback is invaluable to us, and we are committed to making improvements to ensure a better experience for our guests in the fu... read more
Frequently asked questions about Extended Stay America - Fort Lauderdale - Davie
How is Extended Stay America - Fort Lauderdale - Davie rated?
Extended Stay America - Fort Lauderdale - Davie has a 3.3 star rating with 2,659 reviews.
When is Extended Stay America - Fort Lauderdale - Davie open?
Extended Stay America - Fort Lauderdale - Davie is open now. It will close at 11:00 p.m.