Extended Stay America - Fort Lauderdale - Plantation

Business response:

Dear Maurice, Thank you for sharing your positive experience with Extended Stay America. We are delighted to know that you had a great time here and were pleased with everything offered. It is also lovely to know our location close to the mall was the best for your needs. We look forward to welcoming you back for another great stay!Sincerely,Hotel Management 

Business response:

Dear Joselyn, Thank you for your positive feedback! We are delighted to hear that you had a pleasant experience with us. Your satisfaction is our priority, and we strive to maintain high standards of service and comfort. We look forward to welcoming you back for another enjoyable stay at Extended Stay America.. Sincerely,Hotel Management 

Business response:

Dear Dietra, Thank you for your feedback. We sincerely apologize for the condition of the hallways, stairwells, and entrance doors. Your comments are vital for us to address these issues promptly. We are taking immediate steps to improve these areas and enhance our guest experience. We hope to have the opportunity to welcome you back to Extended Stay America for a better stay.Sincerely,Hotel Management 

Business response:

Dear Bromfield, Thank you for your feedback. We apologize for any inconvenience you experienced with the cleanliness of your room. We are committed to improving our housekeeping standards to ensure a more pleasant stay for our guests. Your comments are valuable in helping us make necessary improvements. Thank you for bringing this to our attention.We hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management