Extended Stay America - Fort Lauderdale - Plantation

Business response:

Dear Kristin, Thank you for your feedback and for choosing Extended Stay Americal. We're glad to hear that overall you had a good experience during your stay. We apologize for any inconvenience caused by the condition of the bathroom tubs and AC vents. Your comments are important to us, and we will address these issues promptly to ensure a more comfortable environment for our guests. We appreciate your understanding and hope to welcome you back for an improved stay in the future. Sincerely,Hotel Management 

Business response:

DearCaroline, Thank you for your glowing review of Extended Stay America. We are glad you enjoyed your stay and appreciate your kind words about our associate Corey's gracious hospitality at the front desk. Your compliments are both rewarding and encouraging, and we will share this with the team to let them know their efforts are appreciated. On behalf of all of us at Extended Stay America, the pleasure was ours, and we look forward to welcoming you back!Sincerely,Hotel Management 

Business response:

Dear Alan, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience that we strive to provide every guest.Sincerely,Hotel Management 

Business response:

Dear Jennifer, Thank you for reviewing our hotel. We are delighted to hear that you enjoyed your overall experience, but we understand that there were some areas where we fell short of your expectations. We always strive to exceed our guests' expectations and apologize for any inconvenience caused during your stay. We appreciate your choosing our hotel, and we hope to have the opportunity to welcome you back soon for an exceptional experience that meets all your needs.Sincerely,Hotel Management 

Business response:

Dear Kashaera, Thank you for updating your review. We are delighted to hear that you found your room clean and comfortable. We believe that fresh accommodations are the cornerstone of a great stay, and we are thrilled that we could provide this for you. However, we are sorry for the smell that you mentioned and will check and take action. Thank you for choosing Extended Stay America for your stay, and we look forward to welcoming you back soon.Sincerely,Hotel Management