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Extended Stay America - Fort Lauderdale - Plantation
- Hotels
- Fort Lauderdale, FL
About this business
Location details
7755 SW 6th St., Fort Lauderdale, FL, 33324, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean
Bored
Business response:
Dear Maurice, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Sincerely,Hotel Management
El hotel no está mal, aún que la regadera estaba muy sucia. El personal que nos recibió fue amable, pero por una situación tuvimos que ver a la manager y fue una desagradable experiencia, muy prepotente, sin ganas de ayudar e incluso nos gritó, igualmente después de nosotros habló con otro huésped o y de igual manera la trato muy mal y le gritaba, creo que deberían de revisar Si su manager tiene la capacidad de serlo ya que es la persona que menos debería de tratar mal al huesped
Business response:
Dear Alejandro, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn this was not your experience. Your feedback is important to us, and we will use it to improve our services in the future. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
The Front Desk Personnel are truly amazing.... Donna,Cory and Lee....The manager David always has a smile on his face and is a great asset to the property.....my home away from home....
Business response:
Dear Elizabeth, We are thrilled to hear about your positive experiences with our Front Desk Personnel and Manager. Donna, Cory, Lee, and David are invaluable team members, and we are delighted that they have made your stays memorable. Our priority is to provide exceptional service and create a welcoming environment, and we are grateful for your kind words. We consider it an honor to be your "home away from home," and we look forward to continuing to exceed your expectations with each visit. Thank you for your loyalty and for... read more
Amazing staff and property
The cleanliness
Business response:
Dear Fenton, We want to thank you for choosing to stay with us at Extended Stay America. We are thrilled to receive your thoughtful review and are delighted to learn you found our hotel to be so comfortable and completely spotless. It would be an honor to host you again when you return. Have a wonderful day, and travel safely.Sincerely,Hotel Management
Bare bones. Just a cold looking room. No breakfast muffins and they run out before 8:00 am I wouldn't stay there again.
Business response:
Dear Mark, We appreciate your remarks about your recent stay at our hotel. We strive to ensure that our guests leave completely satisfied, so we apologize for not meeting your expectations. We will use your feedback as an opportunity to enhance our services. Thank you for bringing this to our attention. We hope you will choose to stay with us again so that we can provide you with a better experience.Sincerely,Hotel Management
First the good : Lee at the front desk was very helpful. The room was very clean. Area surrounding hotel is nice. The not so good : hotel environment seems unsafe. People living at the hotel and smoking in halls. The tub was badly stained and water backed up. Hair and toe nail clippings in drain. Pool closed Appears seedy
Business response:
Dear Donnalynn, Thank you for reviewing our hotel. It is nice you had a satisfactory stay and were pleased with Lee. We appreciate you pointing out specific items you loved and areas where we can improve. However, we are sorry for the cleanliness issues you encountered, and we will discuss them on a priority basis so that this can be handled carefully. We are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Considering our positive highlights, please stay with us again so... read more
Frequently asked questions about Extended Stay America - Fort Lauderdale - Plantation
How is Extended Stay America - Fort Lauderdale - Plantation rated?
Extended Stay America - Fort Lauderdale - Plantation has a 3.6 star rating with 2,534 reviews.
When is Extended Stay America - Fort Lauderdale - Plantation open?
Extended Stay America - Fort Lauderdale - Plantation is open now. It will close tomorrow at 12:00 a.m.