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Extended Stay America - Fort Lauderdale - Tamarac
- Hotels
- Tamarac, FL
About this business
Location details
3873 W. Commercial Blvd., Tamarac, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Felt like there was bedbugs and front desk wasn't helpfuk
Business response:
Thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I didn’t like anything.. Definitely will not be staying at this hotel/motel again. I saw a roach in the bathroom. I definitely wasn’t feeling that.. I was visiting from Out of town. I had free breakfast but I did not know where to get the breakfast. I will not be recommending this hotel to anyone!
Business response:
Tanya, thank you for reviewing your stay. We are sorry for the disappointment you had with our breakfast offerings and regret the cleanliness issue you encountered in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Your feedback regarding our breakfast offerings will be shared with our brand leaders to determine new breakfast choices. Please visit us again so we can restore your faith in our hotel and provide you with the h... read more
When I tried to check in there was another guest arguing with the front desk clerk. The guest was upset about a refund and when told she would have to wait, she threatened to burn the place down. I immediately gathered my things and walked to another hotel down the street. I also overheard another guess complain about bugs. This property should be shut down... period! Very misleading description on the website. Horrible!!!
Business response:
Thank you for being our guest. We apologize for the inconvenience you had at the time of check-in. Please be assured that we have discussed the problems you mentioned and are looking into them in order to improve our service and facilities moving forward. We hope you will give us another chance to impress you on your next trip through this area. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
This is the worse hotel I have ever went to in my life of travelling and vacationing. When I arrived, the first room I went to, it was not clean and looked as if someone just got out of the bed, room 210. The second room the receptionist gave me, room 119, the odor was so bad in there, and it was so dusty and dirty. TV was on in the room, bad cable connection with lines going across the screen. Wires from the smoke detective from the wall hanging. I had put the heat on in the room because it was matching the cold weather fro... read more
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Nothing in room. No ice mahine. No coffee pots. Has small kitchen but no supplies
Business response:
Thank you for being our guest. We apologize for your disappointment with the in-suite amenities. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. Also, every room has a full-size refrigerator which includes ice trays for our guests’ convenience, and that is why we do not have the ice machine on the floors. We would like to regain your trust and hope you will give us that chance in the future. ... read more
Ft Lauderdale Our 1st room smelled of smoke, we were switched to a new room that had a clogged bathroom drain and a missing light. I was told several times that both would be fixed/replaced, however nothing was done.
Business response:
We are disheartened to read your review. Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate actions to identify why we failed so we can prevent these issues from occurring again. We hope you will stay with us again soon. Sincerely, Hotel Management
Nothing was unique or positive. Room was dirty, an night staff was horrible. Very unprofessional
Business response:
Thank you for your recent stay and for taking the time to post your review. We sincerely apologize for the service and cleanliness issues you experienced, as well as the fact that we did not completely address this to your total satisfaction. We have procedures in place to keep this from happening, and we will discuss your comments with our housekeeping team to make sure these procedures are being followed each and every time a room is cleaned. We can absolutely do better, so we hope that you will give us the opportunity in ... read more
Frequently asked questions about Extended Stay America - Fort Lauderdale - Tamarac
How is Extended Stay America - Fort Lauderdale - Tamarac rated?
Extended Stay America - Fort Lauderdale - Tamarac has a 3.1 star rating with 3,247 reviews.
When is Extended Stay America - Fort Lauderdale - Tamarac open?
Extended Stay America - Fort Lauderdale - Tamarac is open now. It will close tomorrow at 12:00 a.m.