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Extended Stay America - Fort Lauderdale - Tamarac
- Hotels
- Tamarac, FL
About this business
Location details
3873 W. Commercial Blvd., Tamarac, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
first of all the room i stayed in smell like smoke and my 6 month year old was with me. and added to that the staff didnt want to change the room.
Business response:
Thank you for being so specific in your evaluation of our hotel. We apologize for the smoke odor you experienced in your room and for not being able to resolve the problem to your satisfaction. The smell is a concern because we adhere to a strict 'no smoking' policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We hope this unfortunate situation will not prevent you from staying with ... read more
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The room smelled of old moist musty carpet. The lamps were rusted. The floor in the bathroom had numerous raised burn marks and the sink was stained black possibly from hair dye. There were makeup stains on the pillows, hair on the sheets and an unknown brown stain on the blanket. I was disgusted.
Business response:
We know a well-maintained room sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Please, be assured we take the cleanliness of our rooms very seriously so your feedback is shared and remedial steps within our housekeeping department are underway to ensure this issue does not happen again. Please consider giving us another chance to showcase you our improved side. Sincerely, Hotel Management
My room had bugs in it. They where in the bathroom, the kitchen area and by my bed. I would not recommend this because they have people living there like it was there apartment. The trash by room hasn’t been picked up for days to a week.
Business response:
It was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. Please be assured that we have discussed your feedback with the appropriate teams, and we're taking immediate actions to make sure future guests do not encounter the same problems. We have also asked our pest control provider to service your room immediately. We hope to have the next opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Do Not Stay Here This is likely the worst place I’ve ever stayed at. The staff all have attitudes. The room is disgusting. We traveled here with others for a wedding and the hotel gave their rooms away. They had a conf# and provided a credit card. Totally unacceptable. Everything is dirty. People have written on the table because there are no pads! Please stay away.
Business response:
Gary, thank you for your feedback. Please accept our apologies for the difficulties you encountered during you were here. We assure you that we have discussed your feedback with the concerned teams, and we’re taking appropriate measures to fix the issues you mentioned. We hope you will give us the chance to make it up to you. Sincerely, Hotel Management
The cleanliness was bad. First in what was supposed to be a non-smoking room the room smelled straight like pure smoke. Then they gave me another room it didn’t smell like smoke but the room smelled. It was damped. It came to a point that I just slept in the room and didn’t want to bother anymore.
Business response:
Thank you for evaluating your visit. Please accept our apologies for the cleanliness and odor issues you encountered while you were here. We assure you that we have shared your feedback with our housekeeping team, and we’re working with them in order to be more diligent with our efforts moving forward. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
The clerk stated that are issuing me a credit because of the condition of the room. Also, the room had roaches.
Business response:
Thank you for reviewing your stay. We are sorry for the issue you had with the charges. Please feel free to reach out our front desk as our associates will be happy assisting you further in regard the same matter. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Lauderdale - Tamarac
How is Extended Stay America - Fort Lauderdale - Tamarac rated?
Extended Stay America - Fort Lauderdale - Tamarac has a 3.1 star rating with 3,247 reviews.
When is Extended Stay America - Fort Lauderdale - Tamarac open?
Extended Stay America - Fort Lauderdale - Tamarac is open now. It will close tomorrow at 12:00 a.m.