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Extended Stay America - Fort Lauderdale - Tamarac
- Hotels
- Tamarac, FL
About this business
Location details
3873 W. Commercial Blvd., Tamarac, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t appreciate the plumbing issues no showering
Business response:
Thank you for the review of your stay. We apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with our maintenance team, and we're working with them in order to fix the problem you mentioned. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Not clean the room in 3 days i stay there and i see the house keeper in tha morning of next day asked her to change tools clothes of bed she answer me ok when i return in the evening i find my room still dirty and not change in it
Business response:
Thank you for being our guest. We apologize for the inconvenience you had due to our hotel policy. Please know to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. And fresh linens and towels along with any toiletries are always available at the front desk. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hote... read more
Muito sujo Hotel extremamente sujo, sem iluminação, escadas de acessos externas imundas... pior hotel que já ficamos nos EUA
Business response:
Mauro, thank you for the review of our hotel. We apologize for the difficulties you experienced during your stay. Please be assured that we have shared your feedback with the concerned teams in order to improve our service and facilities moving forward. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Terrible 2 nights My key for the room was not working when I went back I couldn't find nobody to help me I was waiting for in hour for somebody to come back and help me when I got to the Room no shower curtain so I stayed for 2 nights without shower curtain I made a complaint to the front desk they told me that someone gonna come fix the issue they never came to put a shower curtain in the bathroom and the curtain in the Rome was falling apart it was a terrible experience and I go there all the time I had just got off work a... read more
Business response:
Thank you for choosing us. We offer our sincere apologies for the issues you had in your room and the poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Check in staff was wonderful. Room was filthy. No security. People knocking on my door at midnite. For kicks. Walking around /hanging around my room. Did not feel safe at all. And I'm from Nyc. Then when the sleepless night was over the landscaping began bright and early. Did not get any sleep at all. Didn't want to touch anything in the room because everything was sticky. This is a wonderful organization and why I made it my first choice to stay while here in Florida. I don't want this review to reflect on the home stay org... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a safe environment has been our aim, and we apologize for having failed in this attempt. Your feedback highlights the areas we need to improve our game at, so it’s been discussed with the concerned teams to ensure we deliver top-notch services going forward. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
5 Pedi um quarto na parte de cima , quando verifiquei que não havia ninguém para ajudar com as malas pedi para trocar o quarto na mesma hora eles não trocaram , o quarto com um odor horrível , funcionários mal educados
Business response:
Thank you for choosing us. We truly care about delivering excellent service and well-appointed rooms to all of our guests and thus apologize for all of the issues you encountered when staying here. Your feedback has been shared with the front office and housekeeping department, and we are working hard to deliver the type of hospitality that you should always expect from us. We hope you will re-evaluate us on your next visit as we hope to regain your confidence in our brand. Sincerely, Hotel Management
Arrived at hotel front desk and saw a sign that the attendant we to check some rooms. Waited for attendant to return from checking the rooms only to find out that she the list of rooms she was suppose to be checking. So she had to send the security to check our room to make sure it was cleaned before we got our keys which means we had to continue waiting. Finally got our room only to discover that it smelled stink of cigarett smoke, two of the four lights didnt have any bulbs, shower drizzled, sink clogged and we only had 1 ... read more
Business response:
We apologize and regret the wait you went through at the time of check-in and the issues you had in your room. Your feedback is shared with the appropriate teams to ensure we target to deliver each guest complete satisfaction with our service and rooms to make their stay a comfortable one. Please give us a chance to improve our impression and redeem ourselves on a future date. Sincerely, Hotel Management
There was no television in room for 4 days it was.
Business response:
Atavia, thank you for your review. We apologize for the inconvenience you had due to the TV in your room. Please be assured that we have discussed your feedback with our maintenance team, and we're working with them to fix the problems you mentioned. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Unsatisfactory It was horrible.. room was filthy
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Lauderdale - Tamarac
How is Extended Stay America - Fort Lauderdale - Tamarac rated?
Extended Stay America - Fort Lauderdale - Tamarac has a 3.1 star rating with 3,247 reviews.
When is Extended Stay America - Fort Lauderdale - Tamarac open?
Extended Stay America - Fort Lauderdale - Tamarac is open now. It will close tomorrow at 12:00 a.m.