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Extended Stay America - Fort Lauderdale - Tamarac
- Hotels
- Tamarac, FL
About this business
Location details
3873 W. Commercial Blvd., Tamarac, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smell, dirty, hotel staff have no customer service, are rude, show no courtesy
Business response:
Thank you for your review. We apologize for the cleanliness and service issues you encountered during your stay. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to be more diligent with our efforts moving forward. We have also shared your feedback with our team to remind them our primary goal is to provide outstanding customer care to our guests. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Nasty place. It was not a good experience. The place smelled molded. There were roaches. There was nothing to cook with or to eat with. If I had not seen and killed roaches my review would have been better.
Business response:
Daryl, thank you for being our guest. We apologize for the cleanliness issues you encountered while you were here and for the inconvenience you had due to our hotel policy. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. Also, know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We hope to have the opportunity to make y... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Roaches were everywhere. Bad experience want stay there again
Business response:
Mario, thank you for staying with us. We apologize for the "uninvited visitors" you reported in your room and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we’re working to ensure procedures are being followed to prevent future infestation. We hope to have the opportunity to resolve your concern to your satisfaction and provide you with a much better impression on a next visit. Sincerely, Hotel Management
Did not like the hotel at all. There were no blankets on the bed and when I called for one, I was told that they are being washed. I think if you have reservations, at least the rooms should be ready for when get there.
Business response:
Please accept our apologies for your unsatisfactory experience at our hotel. We appreciate your candid feedback and apologize that we were not able to meet your needs during your stay. Feedback like yours is invaluable to make necessary improvements. We are reviewing procedures with our staff in order to prevent similar circumstances from being repeated. Our entire team genuinely cares about providing a superb experience for all of our guests, so we hope to have the opportunity to prove this to you on a future visit. Sincer... read more
Business response:
Alexander, It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
The front desk agent was less than thrilled to be checking us in and not helpful at all in giving directions to somewhere to eat or a place to buy groceries. The rooms were filthy - there were name tags stuck to the wall from a former guest, only one pillow on the bed and bugs were everywhere (not ones expected to see in Florida, rather the type that come from uncleanliness. Wasn’t expecting much but this was worse than a motel 6. The trash cans outside the room were overflowing with trash and stunk terribly. A couple of pla... read more
Business response:
Thank you for the specific feedback about your stay. We apologize for the difficulties you had while you were here. Please be assured that we have discussed your feedback with the concerned departments, and we’re working with them in order to prevent such incidents from happening again. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
The room I was assigned was not made I had to go back and be assigned another room.I only had sheets on my bed I was freezing all night . Sometimes no one at the desk.
Business response:
Reynalde, thank you for being our guest. We apologize for not accommodating in the room of your choice and for the inconvenience you had due to our hotel policy. Your feedback has been discussed with our team, and we’re reviewing our procedures, so this does not happen again. We’re personally following up on your concerns, so we are more consistent in our service delivery. Also, the items such as fresh linens are available at the front desk and are complimentary. We hope you will consider a return visit so we can make it up ... read more
Frequently asked questions about Extended Stay America - Fort Lauderdale - Tamarac
How is Extended Stay America - Fort Lauderdale - Tamarac rated?
Extended Stay America - Fort Lauderdale - Tamarac has a 3.1 star rating with 3,247 reviews.
When is Extended Stay America - Fort Lauderdale - Tamarac open?
Extended Stay America - Fort Lauderdale - Tamarac is open now. It will close tomorrow at 12:00 a.m.