Extended Stay America - Fort Wayne - South

Business response:

Dear Guest, We sincerely apologize for the overgrown grass and any inconvenience it caused during your stay. Maintaining a clean and well-kept property is important to us, and we regret that this area did not meet our usual standards. Please be assured that we are addressing this issue promptly to improve the overall appearance of our grounds. We appreciate your comments as they help us grow and serve you better. We hope to have the opportunity to welcome you back for a much improved stay. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the issues you encountered during your stay, including the condition of the curtains, towels, and cleanliness of the room. This is certainly not the experience we aim to provide. We take your concerns seriously and will address these matters with our housekeeping team to ensure that our standards are consistently met. Your satisfaction is our priority, and we are committed to improving our services. We truly appreciate you bringing this to our attention and hope to provide a much better... read more

Business response:

Dear Guest, We deeply regret that your experience with our General Manager, Jill, did not meet your expectations. Please accept our sincerest apologies for the negative impression you had. We take all guest concerns seriously and will address this internally to ensure better service in the future. We are committed to providing a welcoming environment and hope to have the opportunity to serve you again, offering a much-improved experience. Sincerely, Hotel Management 

Business response:

Dear Guest, We apologize for the issues you encountered with the cleanliness of your room. Ensuring a comfortable and clean environment for our guests is a priority, and we regret that we fell short during your stay. Your comments regarding the bed and the floor will be addressed with our housekeeping team to ensure these concerns are promptly corrected. We truly appreciate you bringing this to our attention, and we hope to have the chance to provide you with a much better experience during your next visit.Sincerely,Hotel Ma... read more

Business response:

Dear Guest, We sincerely apologize for the experience you had during your stay. Cleanliness and guest comfort are our top priorities, and it is concerning to hear that your room did not meet the high standards we strive for. Please be assured that we will investigate the issues you raised, including the room smell and cleanliness concerns. We take your feedback seriously and will work on making necessary improvements. We hope you’ll consider staying with us again in the future for a better experience. Sincerely, Hotel Manage... read more

Business response:

Dear Guest, We sincerely apologize for the cleanliness issues you encountered during your stay. This is not the experience we strive to provide, and we understand your disappointment. We have shared your comments with our housekeeping and maintenance teams to address the concerns you've raised. Your input is valuable to us, and we are committed to making the necessary improvements. We hope to have the opportunity to provide you with a much better experience on your next visit. Sincerely,Hotel Management 

Business response:

Dear Guest, We’re sorry to hear that your experience did not meet expectations. As an extended stay property, certain kitchen items are available upon request at the front desk to ensure cleanliness and safety. We regret the issues with dust, bedding comfort, and limited breakfast offerings. Your comments have been shared with our team for immediate review and improvement. We truly value your input and hope for the opportunity to better serve you in the future.Sincerely,Hotel Management 

Business response:

Dear Guest, We are sorry for your unacceptable experience during your recent stay with us. Finding your room without bedding after a late night of competition must have been incredibly frustrating, and we apologize for the inconvenience. We understand that sleeping on a bare mattress and pillow was uncomfortable, and we will investigate what happened and take steps to prevent it from happening again. We assure you that we're committed to providing our guests with a clean, comfortable, and welcoming environment. We value your... read more