This profile has been claimed by the business owner or representative.
Extended Stay America - Fort Wayne - South
- Hotels
- Fort Wayne, IN
About this business
Location details
8309 West Jefferson Blvd., Fort Wayne, IN, 46804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was not able to check in they computer down
Business response:
Dear Brad, We apologize for the inconvenience caused by the system issues during your check-in process. We understand how frustrating it can be, and we are working to ensure that such situations do not occur again in the future. Your input is valuable to us, and we are taking steps to improve our check-in experience for all guests. We appreciate your understanding and hope to have the opportunity to serve you better next time. Sincerely,Hotel Management
No breakfast and not enough towels. Advertising said there was a breakfast, no breakfast.I asked and he said I can put out some granola bars. I had to have a discussion about towels, 4 people two towels. Obviously not a family friendly place.
Business response:
Dear Gail, We apologize for the misunderstanding regarding the breakfast and the towel situation. We strive to provide a welcoming and comfortable experience for all guests, and we will address these concerns to improve our services. We appreciate you bringing this to our attention and will ensure our amenities are better communicated moving forward. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay. Sincerely,Hotel Management
AVOID THIS HOTEL DO NOT BOOK HERE DIRTY & run poor Well....the first room i was given, when i opened the door there was someone sleeping in it and there were personal items on the counter. I was then placed into an "out of order" room that was just being renovated. It smelled or fresh adgeasive from the new shower. Room was filthy. There was food in the cabinets. Dirty toliet and sink in bathroom. Oeraon at counter assured me it would be deep cleaned the next morning. Well....it wasnt. Contacted hotels.com after 30 minutes o... read more
Business response:
Dear Kelly, We deeply apologize for the inconvenience and frustration you experienced during your stay. The issues you encountered with the room cleanliness and room assignment are unacceptable, and we are addressing this with our team to ensure it does not happen again. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
My room was dirty. The trash can had not been emptied after the last guest, and it was full of food waste. Molding was peeling off the walls in the bathroom and main room, and the beds, which were up on risers, had dust and debris under them. The "free breakfast" was coffee, packaged muffins, and Nutri-Grain bars. I would not stay here again.
Business response:
Dear Jill, We sincerely apologize for the cleanliness issues you encountered during your stay. This is not the standard we aim to maintain, and we will be addressing the concerns you mentioned with our housekeeping and maintenance teams to ensure improvements are made. We also appreciate your feedback on the breakfast offerings and will work to enhance them. We hope to have the opportunity to welcome you back and provide a much better experience. Sincerely,Hotel Management
There is only one person on duty at a time, the room was awful, wasn’t even swept or mopped. Counters and fridge were sticky. We had asked for clean towels after day 3 and was told that they had to wait to wash dirty ones until they had a whole load. The bathroom had several different types of hair everywhere. Thankfully they had Walmart delivery for cleaning supplies. The “breakfast” consisted of a few packets of oatmeal, and some nutrigrain bars. The pot of coffee and hot water were out and we were told that there wasn’t a... read more
Business response:
Dear Brian, We sincerely apologize for the issues you faced regarding cleanliness and amenities during your stay. This is not the standard we strive to uphold, and we are addressing these concerns with our team. We regret that the breakfast offerings did not meet your expectations and will work to improve our services. We value your input and hope to provide a more enjoyable experience on your next visit.Sincerely,Hotel Management
Was given a room with no heat (20 degrees outside) went back to desk and was informed they were overbooked & couldnt give me a room, although it had been paid for for two months !! It was then told to go somewhere else what a joke , worst place ever & i even lost my expedia dollars i used , they claimed to refund me my money but wold not give me a reciept how does that work ? Its illegal to defraud a innkeeper , but what about me ???
Business response:
Dear Mike, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Wayne - South
How is Extended Stay America - Fort Wayne - South rated?
Extended Stay America - Fort Wayne - South has a 3.7 star rating with 1,880 reviews.
When is Extended Stay America - Fort Wayne - South open?
Extended Stay America - Fort Wayne - South is open now. It will close tomorrow at 12:00 a.m.