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Extended Stay America - Fort Wayne - South
- Hotels
- Fort Wayne, IN
About this business
Location details
8309 West Jefferson Blvd., Fort Wayne, IN, 46804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is a cheap motel with an Extended Stay costume on. There no decent amenities. There is a kitchenette with no dishes, nothing to use if you actually needed an extended stay. Very dusty, beds are horrendous and uncomfortable, “free breakfast” is muffins and granolas bar and weak coffee. This place is the worst. It’s owned independently and not a true Extended stay. Awful!
Business response:
Dear Guest, We’re sorry to hear that your experience did not meet expectations. As an extended stay property, certain kitchen items are available upon request at the front desk to ensure cleanliness and safety. We regret the issues with dust, bedding comfort, and limited breakfast offerings. Your comments have been shared with our team for immediate review and improvement. We truly value your input and hope for the opportunity to better serve you in the future.Sincerely,Hotel Management
Came home after late night of band competition only to find ALL bedding had been stripped and NOT replaced. Slept on a bare mattress and bare pillow because I was exhausted and didn’t want to wait for a staff person to fix it. Ridiculous!!
Business response:
Dear Guest, We are sorry for your unacceptable experience during your recent stay with us. Finding your room without bedding after a late night of competition must have been incredibly frustrating, and we apologize for the inconvenience. We understand that sleeping on a bare mattress and pillow was uncomfortable, and we will investigate what happened and take steps to prevent it from happening again. We assure you that we're committed to providing our guests with a clean, comfortable, and welcoming environment. We value your... read more
Walked in our room 132. And smelled super strong of bleach. Then you got the smell of dog. We had been traveling all day long and just stayed in the room. That's on me. But wouldn't recommend
Business response:
Dear Charles, We apologize for any strong odors you encountered in your room. Our housekeeping team uses disinfectants to ensure cleanliness, but we understand that the scent may have been overwhelming. Additionally, while we are a pet-friendly hotel, we strive to maintain fresh and comfortable accommodations for all guests. We appreciate your input and will address these concerns with our team. We value your stay and hope to welcome you back for a better experience!Sincerely,Hotel Management
The staff was amazing but my room needed to be updated/cleaned. The room's rubber base board fell off the wall as soon as we got into it. The cabinets were completely filthy. For a last resort I would recommend this hotel, but look for somewhere else before you book.
Business response:
Dear Crystal, We sincerely apologize for the condition of your room and the issues you encountered. Please rest assured that we are addressing the cleanliness and maintenance concerns with our team to ensure future guests have a more comfortable stay. Your experience is important to us, and we are working hard to make improvements. On a positive note, we're glad to hear that you found our staff to be amazing. We appreciate your comments and hope you’ll give us another chance to provide a better experience in the future.Since... read more
All the outer doors need to work.
Business response:
Dear Gary, We sincerely apologize for the inconvenience caused by the outer doors not working properly during your stay. Ensuring the safety and comfort of our guests is a top priority, and we will address this issue with our maintenance team immediately. Your comments are valuable to us, and we truly appreciate you bringing this to our attention. We hope to provide you with a better experience during your next visit. Sincerely,Hotel Management
Bathroom dirty toilet wasn’t clean
Business response:
Dear Kuntina, We sincerely apologize for the cleanliness issue you encountered in the bathroom. This is not the standard we strive for, and we will address this with our housekeeping team to ensure such oversights do not happen again. Guest satisfaction is very important to us, and we appreciate you bringing this to our attention. We hope you will give us another opportunity to provide you with a much-improved experience. Sincerely,Hotel Management
Original room looked like it was already in use, sheets not made, towels on the floor, used soap. Basically the room was never cleaned and ready. My $100 deposit was never returned either
Business response:
Dear Bryan, We sincerely apologize for the condition of your room and the inconvenience this caused. A clean and prepared room is our priority, and we regret that we fell short in this instance. We appreciate your patience and will address these concerns with our team to ensure better service moving forward. We look forward to welcoming you back.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Wayne - South
How is Extended Stay America - Fort Wayne - South rated?
Extended Stay America - Fort Wayne - South has a 3.7 star rating with 1,921 reviews.
When is Extended Stay America - Fort Wayne - South open?
Extended Stay America - Fort Wayne - South is open now. It will close tomorrow at 12:00 a.m.