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Extended Stay America - Fort Worth - City View
- Hotels
- Fort Worth, TX
About this business
Location details
5831 Overton Ridge Blvd., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Kerkensen, thank you for being our guest and for your feedback. Every team member here at Extended Stay America works hard to deliver a great guest experience, so we appreciate your rating. We hope you will visit again the next time you are in the area. Sincerely, Hotel Management
Business response:
Linita, thank you for your nice rating and for letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Loveley
Business response:
Hannah, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
The hallway & the room did not smell very good. I would have left and gone to another hotel if time permitted.
Business response:
We apologize for the odor you encountered during your stay. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We hope that you will come back and stay with us again. Sincerely, Hotel Management
Staff were not helpful and seemed like guest's concerns and needs were an inconvenience. Rude service.
Business response:
Thank you for being our guest. We are sorry your stay was not a pleasant one and regret the inconvenience caused. We want our guests to experience genuine, attentive, and warm service throughout their stay, and we hope you will accept our apologies for falling short of this. We are grateful for your feedback, and we have shared your concerns with the appropriate individuals. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
Very disappointed. Didn’t have hot water. Room was hot. Couldn’t give me clean towels when I needed them. Roaches in the bathroom.
Business response:
We are sorry for the maintenance issue you experienced in your room. Your concern will be shared with our team so that corrective measures can be taken. Please note, towels are always available at the front desk and it’s complimentary. Also, our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We hope you will return to our hotel the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - City View
How is Extended Stay America - Fort Worth - City View rated?
Extended Stay America - Fort Worth - City View has a 2.8 star rating with 2,188 reviews.
When is Extended Stay America - Fort Worth - City View open?
Extended Stay America - Fort Worth - City View is open now. It will close tomorrow at 12:00 a.m.