Extended Stay America - Fort Worth - City View

Business response:

Linita, thank you for your nice rating and for letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Hannah, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

We apologize for the odor you encountered during your stay. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We hope that you will come back and stay with us again. Sincerely, Hotel Management 

Business response:

We are sorry for the maintenance issue you experienced in your room. Your concern will be shared with our team so that corrective measures can be taken. Please note, towels are always available at the front desk and it’s complimentary. Also, our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We hope you will return to our hotel the next time you are in the area. Sincerely, Hotel Management