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Extended Stay America - Fort Worth - City View
- Hotels
- Fort Worth, TX
About this business
Extended Stay America Hotel Fort Worth - City View is located at 5831 Overton Ridge Blvd, Fort Worth, TX. This business specializes in Hotels & Motels and Other Lodging.
Location details
5831 Overton Ridge Blvd., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hallway & the room did not smell very good. I would have left and gone to another hotel if time permitted.
Business response:
We apologize for the odor you encountered during your stay. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We hope that you will come back and stay with us again. Sincerely, Hotel Management
Very disappointed. Didn’t have hot water. Room was hot. Couldn’t give me clean towels when I needed them. Roaches in the bathroom.
Business response:
We are sorry for the maintenance issue you experienced in your room. Your concern will be shared with our team so that corrective measures can be taken. Please note, towels are always available at the front desk and it’s complimentary. Also, our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We hope you will return to our hotel the next time you are in the area. Sincerely, Hotel Management
This location was close to a job site that I had. Upon arrival the receptionist had a small Attitude she looked as if she did not want to be there. Her responses were not friendly at all and never one smiled or asked how can I help you when I walked in.
Business response:
Thank you for sharing your experience with our hotel. Although you liked our location, we apologize for the issues with the front desk staff and we appreciate your patience and understanding. We are grateful for the feedback and will be working on improvements. It would be our pleasure to welcome you again soon. Sincerely, Hotel Management
Business response:
Thank you for the gift of feedback, your opinion is valued and treasured as we work to improve our quality of service.
Frequently asked questions about Extended Stay America - Fort Worth - City View
How is Extended Stay America - Fort Worth - City View rated?
Extended Stay America - Fort Worth - City View has a 4.2 star rating with 1,033 reviews.
When is Extended Stay America - Fort Worth - City View open?
Extended Stay America - Fort Worth - City View is open now. It will close tomorrow at 12:00 a.m.