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Extended Stay America - Fort Worth - City View
- Hotels
- Fort Worth, TX
About this business
Extended Stay America Hotel Fort Worth - City View is located at 5831 Overton Ridge Blvd, Fort Worth, TX. This business specializes in Hotels & Motels and Other Lodging.
Location details
5831 Overton Ridge Blvd., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Gnats, cockroaches, dirty mattress and stained bedspread. Will not rebook this hotel.
Business response:
Thomas, thank you for choosing to stay with us. We sincerely apologize for the cleanliness issue you encountered during your visit. We have checklists in place to inspect every suite after it has been serviced. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We regret the inconvenience caused and hope you will give us another opportunity to provide you with a better experience. Sincerely, General Manager
Bare minimum Bare minimum accommodations with not so much as a glass for drinking water. Cockroach crawling about in the morning
Business response:
Florence, thank you for you candid review. We apologize for the cleanliness issue you encountered. I have shared your feedback with my housekeeping team to make sure this mistakes are not repeated in the future. Please know, our brand standards require us to keep kitchenware at the front desk rather than leaving them in the suites. We are sorry if we didn’t communicate this at the time of check-in. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service... read more
Very good experience and loved the stat. Will definitely come back.
Business response:
It was our pleasure having you as our guest at Extended Stay America - Fort Worth - City View. We are delighted to know you had an amazing stay and loved being with us. We look forward to welcoming you back soon. Sincerely, General Manager
Very welcoming The beds were hard, ants on The countertop, Wi-Fi was horrible, breakfast was nothing but 2 muffins, granola bars, coffee, and oatmeal, (All the good flavors was gone) but the staff was very very nice!..
Business response:
Tameka, thank you for your feedback. Although you liked our courteous associates, I am sorry for not meeting all of your expectations. This is not the type of review we usually strive for, and I will be sharing your concerns with the respective teams in an effort to improve our service and facilities going forward. We hope you will choose us again the next time you are in this area. Sincerely, General Manager
Great location We bought a home about a mile from the hotel and stayed there for 3 weeks. All of the staff were friendly and accommodating with one exception of a young woman who should be reminded that her job is to make every customer feel that they are special and that she is there to see that their Ned's are met. Unfortunately the caliber of the customers at this location has probably caused her to feel that she is there to see that hotel policy is followed and not for customer relations are important.
Business response:
Thank you for taking the time to share your experience. I am more than pleased to read you were provided with with good customer service and that our location was beneficial during your stay. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Frequently asked questions about Extended Stay America - Fort Worth - City View
How is Extended Stay America - Fort Worth - City View rated?
Extended Stay America - Fort Worth - City View has a 4.2 star rating with 1,033 reviews.
When is Extended Stay America - Fort Worth - City View open?
Extended Stay America - Fort Worth - City View is open now. It will close tomorrow at 12:00 a.m.