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Extended Stay America - Fort Worth - City View
- Hotels
- Fort Worth, TX
About this business
Location details
5831 Overton Ridge Blvd., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pictures are definitely not updated and hotel is ran down. My room was infested with roaches walls were in horrible shape as if animals lived there and would scratch and chew on base boards. The whole hotel and room had a horrible smoke and mold smell. This hotel needs better management and needs to take down the pics that’s false advertisement. Very disappointed and disgusted with this hotel.
Business response:
Dear Guest, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we genuinely regret not meeting these expectations during your stay. We hope you will revisit so w... read more
The room that I was placed in was horrendous. There were chunks missing out of the walls. It looked like an animal clawed at them down to the dry wall. Also before I could get my and my child situated. There were roaches everywhere! This place wasn’t as it was advertised. Didn’t clean the room before I arrived and didn’t clean the room at all during my stay. I think because they know most people who choose this place are desperate they don’t put in any effort to make it habitable.
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your suite was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Also, we have alerted the pest control team to review the entire area. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. S... read more
The bed was horrible I felt every spring in that mattress the staff was wonderful but there was roaches
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to hear that our staff provided wonderful service during your stay, but we sincerely apologize for the discomfort caused by the bed and the cleanliness concerns that you mentioned. A restful night’s sleep and a clean environment are basic expectations, and we regret that these standards were not met. Your comments have been shared with our housekeeping and pest control teams so that immediate corrective action can be taken. We appreciate you bringing this to our at... read more
I was told i would receive a refund , after seeing roaches crawling i ask for a refund. I have not received that refund. There was also no blanket. And very little tiolet paper. Also no communication from the hotel.
Business response:
Dear Guest, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we regret not meeting the basic expectations during your stay. We hope you will revisit so we can ... read more
4-6 Nov 2025 - I have stayed at this location several times in the past, but this time there was no chair at the room desk, had to request a chair, the toilet would fill after flushing, but water continued to slowly fill wasting water, the sink had no stopper and I fished a toothpaste cap out of the open drain. Reported to the desk but not fixed in 3 days. The killer was the TV had no remote control in the room because someone had smashed the TV screen throwing something at the screen that cracked it, so it would not turn on... read more
Business response:
Dear Guest, Thank you for your continued patronage and for taking the time to share your feedback. We are truly sorry to hear that your recent stay did not meet expectations. The issues you described are unacceptable and far below the standards we aim to uphold. We sincerely apologize for the inconvenience and frustration this caused. Your comments have been shared with our management team for immediate review and corrective action. Guest safety, comfort, and responsiveness are top priorities, and we regret that we fell shor... read more
Roaches Everywhere, A/C barely worked
Business response:
Dear Lauren, We appreciate you sharing your experience with us. We understand how frustrating it must have been to deal with pests and a malfunctioning A/C during your stay. Your feedback has been shared with our team to help address these concerns and improve our services. We hope you will consider giving Extended Stay America another opportunity in the future to provide a more comfortable and enjoyable visit. Sincerely, Hotel Management
I woke up to roaches crawling on my face. I need a full refund.
Business response:
Dear Guest, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we regret not meeting these expectations during your stay. We hope you will revisit so we can show... read more
NO ROOMS after making a reservation on this site. I made a reservation with Hotels.com and upon arriving within 45 minutes, was told they were FULLY BOOKED and I was turned away without any options other than NO ROOMS from the Hotel when I arrived at the counter. When I booked on Hotels.com interface showed the hotel had 5 rooms of the type I requested and 8 of a different kind of room, but Customer service at the Hotel had to call the hotel, but they never answered, so I was in limbo.... Spent an hour on chats with Hotel.co... read more
Business response:
Dear John, We sincerely apologize for the inconvenience you experienced upon arrival when your reservation was affected due to the hotel being fully booked. We understand how frustrating it must have been. Please know your feedback is important and will be used to improve communication. We value your input and would be grateful for the opportunity to welcome you back. Sincerely, Hotel Management
Leaks were everywhere, carpet in the halls looked like they have not been vacuumed in weeks. Elevator was absolutely disgusting. TV did not work, front desk lady was nice but she could not do anything to help. I checked out as soon as I could get dressed. This place is more like a shelter.
Business response:
Dear Amy, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like yours so ... read more
Frequently asked questions about Extended Stay America - Fort Worth - City View
How is Extended Stay America - Fort Worth - City View rated?
Extended Stay America - Fort Worth - City View has a 2.8 star rating with 2,215 reviews.
When is Extended Stay America - Fort Worth - City View open?
Extended Stay America - Fort Worth - City View is open now. It will close tomorrow at 12:00 a.m.