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Extended Stay America - Fort Worth - City View
- Hotels
- Fort Worth, TX
About this business
Location details
5831 Overton Ridge Blvd., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
LOL...low cost hotel stay... So, where do I start? Let me point out the positives to start with. The bed was comfortable, so I slept well. It was a quiet location and so the hotel was quiet. There were no rowdy customers to have to interface with. So all that was good. Oh, and plenty of parking there, so no worries about people hitting my truck opening their doors into my new truck. Now the bad parts... Commode leaked constantly, as did the tub faucet, so had to keep the bathroom door shut in order to not hear the dripping w... read more
Business response:
Dear Guest, Thank you for sharing your detailed feedback. We sincerely apologize for any inconvenience experienced during your stay. As an extended stay property, housekeeping is provided weekly to respect guests’ privacy and create a home-like atmosphere where guests can enjoy their stay at their own pace. Fresh linens and sheets are available upon request at the front desk. We regret that the grab-and-go breakfast and our trash policy did not fully meet your expectations. Your understanding is truly appreciated. It was a p... read more
Dump
Business response:
Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Do not stay here Housekeeping went in our room and stole a lot of our belongings 2 days in a row and management did nothing but laugh about it
Business response:
Dear Guest, We are grateful for your feedback and regret to learn about the issues you encountered during your recent stay at our hotel. We regard all guest feedback with utmost seriousness, recognizing the significance of upholding our guests' trust. Our commitment remains unwavering in delivering exceptional service and ensuring the well-being of both our guests and their belongings. Your insights are valuable to us, and we appreciate you bringing this to our attention. Sincerely, Hotel Management
I did not stay at the property. I booked a stay and cancelled it maybe a couple of hours later and was told that they would waive my cancellation fee but was still charged for one night stay.
Business response:
Dear Guest, Thank you for reaching out and sharing your experience. We’re sorry for the confusion and frustration surrounding your cancellation. Our hotel has a standard cancellation policy that applies in most situations. However, if you made a reservation through an online travel agency, you will need to make financial inquiries through them. We recommend that you connect with them directly for the resolution of your billing concerns. We appreciate your patience, and we hope you will allow us another opportunity to host yo... read more
There were people all over thee ground bbq and smoking weed, alcohol Girls standing around It was uncomfortable not again
Business response:
Dear Guest, Thank you for taking the time to share your experience. We’re grateful for your feedback and truly regret that your visit was impacted by an unsettling atmosphere. The comfort and well-being of our guests remain a top priority, and your comments have been shared with the appropriate teams for further attention. We understand how important it is to feel at ease throughout your stay and hope to have another chance to offer a more welcoming and respectful environment in the future. Sincerely, Hotel Management
NEVER think about staying here This place was so nasty and sketchy I did not stay. I walked in past the numerous dope smoking people in the parking lot and homeless campers to a very rude desk clerk who obviously did not want to be there. I arrived at 2:30pm and was told I could not check in until 3pm. After looking at the lobby and surrounding area. I felt very scared to stay there, so I went to a different hotel and paid extra money to stay there.
Business response:
Dear Guest,Thank you for sharing your concerns. We are truly sorry to hear that your first impressions were unsettling and that your experience fell so far below expectations. While check-in times are standardized to ensure room readiness, we understand this does not excuse the discomfort you felt. Your feedback is important, and we're actively working to address the issues you've raised, both in service quality and the overall environment. We sincerely apologize for the distress caused and hope you will consider giving us a... read more
Room did not have towels Nobody was at the front desk
Business response:
Dear Guest, Please accept our apologies as well as every assurance that we will be working to address your concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs. Therefore, we are sorry that this did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - City View
How is Extended Stay America - Fort Worth - City View rated?
Extended Stay America - Fort Worth - City View has a 2.8 star rating with 2,215 reviews.
When is Extended Stay America - Fort Worth - City View open?
Extended Stay America - Fort Worth - City View is open now. It will close tomorrow at 12:00 a.m.