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Extended Stay America - Fort Worth - City View
- Hotels
- Fort Worth, TX
About this business
Location details
5831 Overton Ridge Blvd., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn’t even bother staying here the second the front desk worker told another guest that both of their house keeping carts had been stolen by other guests.
Business response:
Dear Xavier, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest a wonderful experience. Thank you again for your feedback, as this helps us to improve the experience for future guests. We look forward to welcoming you back again! Sincerely, Hotel Management
The room was very nasty, the tub was dirty, very dusty, looked like it hasn’t been clean in idk how long. I waited for check in for like 20 mins after arriving with another guest. Looked like the clerk had been in the back sleep because she never heard the phone ringing or answered. I will never ever stay here again! Walking in it stunk really bad and was dirty, if it wasn’t already super late I definitely wouldn’t have stayed and tried to go somewhere else, the only thing that was clean was the bed, tv didn’t work.
Business response:
Dear Catherine, Thank you for being our guest. We apologize for the issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please know that we will follow up regarding these matters to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so that we can have an opportunity to p... read more
There was blood in my shower, doubt my shower was even cleaned, blood on the bottom of shower too shower faucet leaking & loose, toilet leaked when flushed. After work I tried to switch rooms, waited along w 3 others, no one came to front desk @ 11pm. Went out to car to be called a “trick & hoe” ppl roaming all around parking lot. Went back next day just to shower. Front desk tried her best to accommodate. This was above something she should have had to handle. I felt bad for her. I’m trying to reach someone for a full refun... read more
Business response:
Dear Heather, Thank you for bringing this to our attention. We’re sorry to hear about the challenges you faced during your stay. Your comfort and safety are extremely important to us, and we regret that your experience did not reflect the standards we strive to uphold. Please know that your concerns have been noted and will be reviewed internally. With that said, we appreciate your recognition of our front desk team’s efforts. Thank you again for your feedback. Sincerely, Hotel Management
Didn’t stay at the room end up leaving just because it was very loud and a lot of pets running around.
Do not stay! The service at the front desk is very poor. The room is dirty and falling apart. There are no actual body towels. The bathroom was disgusting. The beds had dirty linens. There were no pillowcases on the bed pillows. The hallway reeked of smells related to smoking in a supposedly non-smoking hotel. The latch was not properly secure. Very unsafe property.
I didn’t the service was horrible and my room look like it hasn’t been cleaned and the window was broken and I’m trying to leave but no one is at the desk so I can leave and get a refund.
Easily the worst hotel I’ve stayed in and I stay in a lot in Fort Worth. Filthy bathroom, every area had a stain of some sort. The tv didn’t work. The room was supposed to be a non smoking room but reeked of cigarette. The bed was the cleanest part of the room. The night stands were dirty and one had a small puddle left on it. The staff at check in was kind.
It smelled like cigarette and marjijiana. I felt unsafe
Business response:
Dear Corina, Thank you for bringing this to our attention. We are truly sorry that your stay was affected by discomfort and a sense of unease. This experience does not reflect the welcoming and secure environment we aim to provide. Please rest assured that we take such concerns very seriously and will address them promptly. Your feedback is invaluable in helping us enhance our services, and we remain dedicated to ensuring a more comfortable and reassuring stay for all our guests. We hope to have the opportunity to welcome yo... read more
Frequently asked questions about Extended Stay America - Fort Worth - City View
How is Extended Stay America - Fort Worth - City View rated?
Extended Stay America - Fort Worth - City View has a 2.8 star rating with 2,215 reviews.
When is Extended Stay America - Fort Worth - City View open?
Extended Stay America - Fort Worth - City View is open now. It will close tomorrow at 12:00 a.m.