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Extended Stay America - Fort Worth - City View
- Hotels
- Fort Worth, TX
About this business
Location details
5831 Overton Ridge Blvd., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They were overbooked and gave away our room before we could check in. Slightly sketchy customer base. We found a better hotel over in a tourist area.
Business response:
Dear Suzanne, Thank you for sharing your experience. We sincerely regret the frustration caused by the overbooking situation and that we were unable to provide the accommodations you reserved. We also regret that other aspects of your visit did not leave you with a more positive impression. This is not reflective of the dependable service and welcoming environment we strive to offer, and we understand how disappointing this must have been. We appreciate you bringing this to our attention, and your feedback has been shared wi... read more
The hotel was advertised as having 24/7 front desk. There was no staff there to check us in. There was no answer at the contact number. The hotel was also frightening. Bring there made us feel unsafe.
Business response:
Dear Juliana, We truly regret that your recent experience left you feeling unsettled and unsupported. Reliable communication and a sense of security are essential to the comfort of our guests, and it is clear that we did not meet those expectations during your visit. Your feedback highlights vital concerns, and we are committed to using these insights to create a safer and more welcoming environment for our guests. We appreciate you bringing this to our attention and sincerely apologize for the inconvenience and discomfort t... read more
Dirty
Business response:
Dear Guest, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can demonstrate our commitment to providing outstanding experiences. Thank you again for your feedback. Sincerely, Hotel Management
Hotel was old and smells like smoke try to moved to another hotel but the weekend was full of events
Business response:
Dear Danny, Thank you for sharing your experience with us. We apologize for the condition of the property and the presence of smoke, which impacted your stay. We recognize the importance of a clean and comfortable environment, especially during busy periods when options may be limited. Please accept our sincere apologies for any inconvenience this has caused. Your feedback is essential and will be shared with our team to support ongoing improvements. We hope you will consider staying with us again, allowing us the chance to ... read more
The first room I was given, the fridge didn't work and I was told someone was coming to fix it so I went to dinner came back 2hrs later and maintance never came, so now at 930pm the desk is finding me a new room, I go to make sure the air is on and it is not blowing cold (only cool), then I get another room And that room has no toilet paper, no shower curtain, mold in the ceiling is the bathroom and mold all over the outside fridge I ask for a blanket and I get handed a crinkle sheet and told that is the blanket. I had to mo... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely regret the difficulties you encountered during your visit. Providing a clean, comfortable, and well-supported stay is our priority, and we regret that your experience fell short. Your concerns have been shared with the appropriate teams for immediate attention. Our front desk is always available to assist with essentials and support your comfort. We value your feedback and hope for the opportunity to deliver the seamless and positive experience ... read more
We were told that the rooms that we reserved were not available at this hotel. Even at check in they did not tell us that the rooms we reserved and prepaid for did not exist at the hotel, instead they gave us the room that they had and only when we entered the room did we learn that our reserved and paid for room type was not available.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely appreciate your positive outlook despite the inconvenience you encountered. It’s unfortunate to hear that the accommodations provided did not match your original booking, and we truly regret the confusion and the lack of clear communication at the time of arrival. Your feedback has been noted and will be addressed internally. We hope for the opportunity to welcome you back for a visit that better reflects your expectations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - City View
How is Extended Stay America - Fort Worth - City View rated?
Extended Stay America - Fort Worth - City View has a 2.8 star rating with 2,215 reviews.
When is Extended Stay America - Fort Worth - City View open?
Extended Stay America - Fort Worth - City View is open now. It will close tomorrow at 12:00 a.m.