This profile has been claimed by the business owner or representative.
Extended Stay America - Fort Worth - Fossil Creek
- Hotels
- Fort Worth, TX
About this business
Location details
3261 NE Loop 820, Fort Worth, TX, 76137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First time No ice maker in hotel forgot to fill trays in frig Free breakfast was ok
Business response:
Thank you for your visit to Extended Stay America. Although you had an overall pleasant stay, we are sorry that we missed meeting some of your expectations and regret the inconvenience caused. We do have fully equipped kitchens with full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We hope to make a better impression on your next visit to our area. Sincerely, General Manager
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, General Manager
Business response:
Thank you for being our guest. We are happy that overall you were pleased with your stay. However, I am sorry for not living up to your expectations. We hope to have the chance to better serve you. Sincerely, General Manager
The rooms smelled like cigarette smoke and was not very clean.
Business response:
Shannon, thank you posting a review of your stay. We apologize for the cleanliness problem you experienced in your room. We have shared your comments with our housekeeping staff so that they will be more diligent in their efforts. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, General Manager
Nice hotel close to interview site. My experience was great. The desk clerk was friendly and courteous. The room was clean and cool when I arrived. I am looking to relocate to the Dallas area, and would definitely stay in an Extended Stay for a couple of months.
Business response:
Allen, thanks for posting a review of your stay at Extended Stay America - Fort Worth - Fossil Creek. It’s our pleasure knowing you loved our convenient location and the cleanliness of your room along with the kitchenette. We can’t wait to have the pleasure of welcoming you back soon. Sincerely, General Manager
Don't sleep on stairs and bring your own sheets Staff was excellent. Bed was dirty but we checked in late and had to improvise. Hallways smell musty. Stairwells smells like week old garbage rotting. Space was large, came worked great.
Business response:
Thank you for choosing Extended Stay America - Fort Worth - Fossil Creek. Although you enjoyed your overall time with us and liked our courteous associates, we are sorry for the housekeeping issues your experienced and regret the inconvenience it caused. I will be sure to share your feedback with the concerned team in an effort to improve our performance. We appreciate you being our guest and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Business response:
Camila, thank you for taking the time to share your kind rating. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We hope to see you again at Extended Stay America - Fort Worth - Fossil Creek. Sincerely, General Manager
A must stay again place. It's one of the cleanest and affordable places to stay in the area. Staff are very accommodating and friendly . I stayed 3 nights and didn't want to leave.
Business response:
The team and I appreciate your remarks. I am glad to see you found our hotel to be affordable, clean, and comfortable to your liking. Thank you for your amazing review of our property. We are delighted to know you were pleased with your stay.
Pleasant stay... Overall the hotel was great for the price, the bed was comfortable, room was clean. I would stay there again.
Business response:
Thank you for taking the time to share your experience. It is good to know that you had a great stay at our hotel and you would stay with us again due to how comfortable you were in your room and our affordable rates for accommodations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America - Fort Worth - Fossil Creek
How is Extended Stay America - Fort Worth - Fossil Creek rated?
Extended Stay America - Fort Worth - Fossil Creek has a 4.3 star rating with 625 reviews.
When is Extended Stay America - Fort Worth - Fossil Creek open?
Extended Stay America - Fort Worth - Fossil Creek is open now. It will close tomorrow at 12:00 a.m.