Extended Stay America - Fort Worth - Fossil Creek

Business response:

Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Ron, thank you for being our guest at Extended Stay America. We're glad to know you found us to be at a fair price and that you liked your well-appointed room. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Thank you so much for the perfect rating of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We have taken a note of your feedback and look forward to seeing you again. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management 

Business response:

Terri, thank you for sharing your wonderful experience at Extended Stay America. We are delighted to know you enjoyed our cozy beds and loved our well-kept property. We appreciate your suggestion and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Celso, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Chyeetha, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Nicole, thank you for taking the time to review your stay. We're glad to know you liked your well-appointed room and that you were pleased with the service provided by our associates. However, we're sorry for not meeting all your expectations. We have discussed your feedback with our maintenance team in order to fix the problems you mentioned immediately. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and sharing your feedback online. Although you liked certain aspects of your stay, we apologize for the maintenance issue and the service issue. Your feedback is shared with the appropriate teams in an effort to improve our future guest experienced going ahead. Please give us a chance to restore your trust in us in the near future. Sincerely, Hotel Management