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Extended Stay America - Fort Worth - Fossil Creek
- Hotels
- Fort Worth, TX
About this business
Location details
3261 NE Loop 820, Fort Worth, TX, 76137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pros and cons The family and I decided to get away for the weekend. We chose extended stay expecting it to feel more comfortable. The staff was great and very helpful. It was closer to the city. The hotel itself is slightly outdated. The vending machines only took cash or quarters(which was very inconvenient). There was not much to choose from for the breakfast. The TV had maybe 3 channels. I have children, and that's an easy way to keep them busy in a hotel room. I was unable to do so. There was no DVD player or anything. T... read more
Business response:
Thank you for sharing your experience at our hotel. We're glad to know our location was ideal for you and that you were impressed with the service provided by our staff. However, we're sorry for not meeting some of your expectations. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. We will also share your feedback with our Brand Leaders so they can use it while implementing our future breakfast offerings. We hope you will consider a return ... read more
When arriving I was greeted good. Then went to the room the tube was grime no hair dryer I ask if I could get a hair dryer there was none. The next day got up and left the the room for the day returned the room was cleaned call down to the office and asked about the room and was told that the cleaning staff had left for the day sorry
Business response:
Thank you for your review. We are sorry for the issue you had with our service and for your disappointment with some of the amenities. We are always looking for ways we can improve and we will take your feedback into account. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
Business response:
Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star review, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
We appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Bed needs to be updated, felt like we were sleeping on the floor.
Business response:
Kevin, we appreciate you choosing our hotel. We offer our apologies that we couldn't hit the mark of your expectations for a perfect visit. Your constructive feedback is appreciated, and we hope you will come back to see us in the future. Sincerely, Hotel Management
Low rate but with some maintenance issues A nice enough place but with some deffered maintenance issues. Almost all of the outlets are worn out meaning a phone charger won't stay in. The bathrooms sink had a very good drip going. Their Grab N Go breakfast consists of coffee (gone both days when I got there at 7:45am) allong with fruit and pee-packaged muffins/granola bars. They charged a low rate for the area.
Business response:
Patrick, thank you for posting a review of your stay. We are truly sorry for the maintenance issues you encountered. Our Maintenance team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and we assure you we will. We also regret your disappointment with our breakfast offerings. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely, Hotel Mana... read more
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Nice for a business stay. The staff was nice. The area didn't have a lot of places to go to eat or something within walking distance of the hotel.
Business response:
Thanks for choosing Extended Stay America for your stay. We are happy to know our location was ideal for your needs and that you were impressed with our courteous service. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
It is an ok place. They need better tv, a functional toilet.
Business response:
Andrew, thank you for staying with us. We are glad to know you had an overall pleasant stay. We are sorry we missed meeting some of your expectations and regret the inconvenience caused. Thanks again, and we hope you will visit us soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Fossil Creek
How is Extended Stay America - Fort Worth - Fossil Creek rated?
Extended Stay America - Fort Worth - Fossil Creek has a 4.3 star rating with 635 reviews.
When is Extended Stay America - Fort Worth - Fossil Creek open?
Extended Stay America - Fort Worth - Fossil Creek is open now. It will close tomorrow at 12:00 a.m.