This profile has been claimed by the business owner or representative.
Extended Stay America - Fort Worth - Fossil Creek
- Hotels
- Fort Worth, TX
About this business
Location details
3261 NE Loop 820, Fort Worth, TX, 76137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was nice and clean, but i couldn't get the ac to work on high..Check in area was pretty dirty, and had a weird smell.
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know you liked your well-kept room and that overall you had a pleasant time with us. We have discussed your feedback with our housekeeping and maintenance team to ensure such incidents do not occur again. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
We are pleased your stay was a fantastic one and thank you for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
Avg stay experience Cleaning only once a week, only tea / coffee in breakfast at times. On a positive note, Front desk staff was good and friendly. Only reason why someone will be here if they need a proper cooking facility or is looking for budget stay
Business response:
Vaibhav, thank you for taking the time to review your stay. We're glad to know you were pleased with the service provided by our associates, but we're sorry for the inconvenience you had due to our hotel policy. Please know since we are an extended stay hotel, our housekeeping is done on a weekly basis to respect the privacy of our guests, but it is always available upon request at a minimal fee. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so that they can use it while planning... read more
Horrible communication Reserved & spayed for room 2 was prior. At check told there where no rooms. Next morning before 8am housekeeping is coming in to clean ,states they show I checked out. Horrible communication at this hotel!!!
Business response:
Thank you for choosing our hotel. We apologize for not being able to accommodate you in the room you booked and that for the service issues you encountered while you were here. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Loved the Clean rooms. Friendly staff. Super clean facility itself. Pet Friendly without any hassles. Great location.
Business response:
Thank you for the glowing review of Extended Stay America. We're delighted to know you loved your well-maintained room and that you were impressed with our pet-friendly facility. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
I really liked my stay the guy at the front desk was super helpful when I needed any kitchen stuff and nice. I'd definitely stay here again. Was very clean and room was a good size. Only down side was it's right next to another hotel so it was confusing when arriving I almost pulled into the hotel next door. But over all was a good stay
Business response:
Thank you for choosing Extended Stay America and sharing your review with us. We are thrilled to read you were impressed with the service of our courteous staff and had a relaxing stay in your well-appointed room. Thanks once more for the comments, and we look forward to serving you on a future date. Sincerely, Hotel Management
Nice size room but the breakfast was not very good.
Business response:
Thank you for choosing Extended Stay America. It is a delight to know you were happy with the comfort of your well-appointed room and that you had a great stay with us. Your feedback for the breakfast will be shared with the concerned individuals. Thank you once again for being our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management
Room was ok, but the smell in the hallways was awful. Not sure if it is because they allow pets, but they could at least try to make the place smell better.
Business response:
We appreciate you staying with us and providing the feedback. We are sorry for the smell you experienced during your stay. Please know your feedback has been shared with the housekeeping team to ensure a review of our processes. We hope you will choose us again when your travels bring you to our area. Sincerely, Hotel Management
It was a great stay, very relaxing. I arrived a few hours early but I was given a warm welcome and was able to get a room asap! I left a personal belonging in the room but the staff was so kind to find my belonging and put it aside for me. EXTREMELY grateful and pleased!
Business response:
Rosa, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Fossil Creek
How is Extended Stay America - Fort Worth - Fossil Creek rated?
Extended Stay America - Fort Worth - Fossil Creek has a 4.3 star rating with 635 reviews.
When is Extended Stay America - Fort Worth - Fossil Creek open?
Extended Stay America - Fort Worth - Fossil Creek is open now. It will close tomorrow at 12:00 a.m.