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Extended Stay America - Fort Worth - Fossil Creek
- Hotels
- Fort Worth, TX
About this business
Location details
3261 NE Loop 820, Fort Worth, TX, 76137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Access to the property was somewhat confusing or difficult.
Business response:
Thank you so much for the perfect rating of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We have taken a note of your feedback and look forward to seeing you again. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management
Comfortable beds. Clean and accommodating. Free necessities if you leave them behind i.e. toothbrush toothpaste etc.
Business response:
Terri, thank you for sharing your wonderful experience at Extended Stay America. We are delighted to know you enjoyed our cozy beds and loved our well-kept property. We appreciate your suggestion and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Celso, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Chyeetha, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Economical stay Spacious room and friendly staff. Room felt a bit outdated and had trouble getting/keeping hot water.
Business response:
Nicole, thank you for taking the time to review your stay. We're glad to know you liked your well-appointed room and that you were pleased with the service provided by our associates. However, we're sorry for not meeting all your expectations. We have discussed your feedback with our maintenance team in order to fix the problems you mentioned immediately. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Ok place with bad customer service Didn't have hot water the first night. Room didn't have a clothes iron, requested one at front desk but never received it.
Business response:
Thank you for being our guest and sharing your feedback online. Although you liked certain aspects of your stay, we apologize for the maintenance issue and the service issue. Your feedback is shared with the appropriate teams in an effort to improve our future guest experienced going ahead. Please give us a chance to restore your trust in us in the near future. Sincerely, Hotel Management
Business response:
Matthew, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
It was appealing from the outside, but lacked the congenial atmosphere on inside of a place you might have an extended stay. Then, the check in clerk who was only a fill in from another location and her lack of knowledge of the area. We asked for the nearest coffee house and wee not helped. This was after finding out we were too late to check out a coffee pot and no coffee in room, r whee available for purchase even if we had gotten a pot to make our own
Business response:
Thank you for reviewing our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have discussed your feedback with the appropriate team, and we’re working with them in order to improve our service and facilities moving forward. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Fossil Creek
How is Extended Stay America - Fort Worth - Fossil Creek rated?
Extended Stay America - Fort Worth - Fossil Creek has a 4.3 star rating with 606 reviews.
When is Extended Stay America - Fort Worth - Fossil Creek open?
Extended Stay America - Fort Worth - Fossil Creek is open now. It will close tomorrow at 12:00 a.m.