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Extended Stay America - Fort Worth - Fossil Creek
- Hotels
- Fort Worth, TX
About this business
Location details
3261 NE Loop 820, Fort Worth, TX, 76137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay away from this place !!! Horrible in every aspect.
Business response:
Dear Robb, Thank you for your brief feedback. We're sorry to hear that your experience fell short of expectations. Your feedback is essential, and we genuinely apologize for any inconvenience. If there are specific details you'd like to share, please feel free to provide more information so we can better understand and address the issues. We aim to improve continually, and we appreciate your input.Sincerely,Hotel Management
Prior to check-in I called the front desk with a question and was placed on hold for 10 minutes. On the phone I was told my room had been downgraded from two queen beds to a studio with a pull out couch. Upon arrival I was informed that I would only be receiving one queen bed and no pull out. There was an enormous roach just outside the elevator. And the breakfast is a joke. Never again.
Business response:
Dear Nathaniel, Thank you for choosing us and sharing your feedback. We apologize for the issues you experienced during your stay. We understand the frustration you encountered, and we appreciate your feedback, which highlights areas that need our immediate attention. We aim to provide a seamless experience for our guests, and your comments will help us improve our services. Rest assured, we will address these concerns with the team and work to ensure that future guests do not encounter similar issues. We understand your rel... read more
Absolutely do not stay.
Business response:
Dear Lorena, We sincerely apologize for any inconvenience or disappointment you may have experienced during your stay with us. Nothing is more important than ensuring our guests have a comfortable and relaxing time, so we are sorry we could not make that happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
The staff was friendly, however, the building is an old, musty, decrepit building. That would not have been too bad but the horrendous odor in the room was unbearable. I was told that although I had reserved two rooms they would not be close to each other and probably not even on the same floor. I explained my 81 year old father was traveling with me. However, even he had a hard time breathing in the stench coming out of the room. I had to leave. Never again.
Business response:
Dear Daisy, Thank you for choosing us and bringing the room condition to our attention. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Also, we regret the various issues you encountered and assure you that they will be addressed adequately. Your feedback is instrumental in helping us enhance our services and considering our friendly staff, we hope you'll give us another opportunity to exceed your... read more
Dirty and $100 deposit Dirty feel to hotel. Elevator etc… Homeless in the rooms. Awful feel
Business response:
Dear Carlos, Thank you for choosing us. We are sorry for your experience at our hotel. Although, our housekeeping and maintenance team works hard to clean and upkeep the entire area. Therefore the concerns that you mentioned are disturbing. Please ensure they are taken very seriously; we will address this on a priority basis. Also, we are sorry you had to pay 100 on your arrival, which you were unaware of. This amount is charged to guests paying the room rent in cash. It takes 14 days for it to reach you back, and you can al... read more
Not as promised
Business response:
Dear David, Thank you for sharing your review, and hope you will accept our apologies for the inconvenience caused. We will surely discuss this matter with our concerned individuals for improvement. Please allow us to change your experience by giving us another chance to provide you with the exceptional service you deserve on your next visit.Sincerely,Hotel Management
Bedbugs ate up my leg staying just 1 night
Business response:
Dear Dawson, Thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Fossil Creek
How is Extended Stay America - Fort Worth - Fossil Creek rated?
Extended Stay America - Fort Worth - Fossil Creek has a 3 star rating with 1,244 reviews.
When is Extended Stay America - Fort Worth - Fossil Creek open?
Extended Stay America - Fort Worth - Fossil Creek is open now. It will close tomorrow at 12:00 a.m.