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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worked in a pinch Booked this hotel as a place to lay our head at night as we were in the area for family in the hospital. Booking online was easy but once I arrived at the hotel they claimed they had no rooms available. She told me that they did have two rooms but one had a stopped up toilet and the other one had no air conditioning but she would try and find me something. We were exhausted and just needed a place to sleep.
Business response:
Dear Marylou, Thank you for taking the time to evaluate your stay. We are sorry for the difficulties you encountered upon arrival, especially during an already stressful time. It’s disappointing to hear that the accommodations you expected were not available and that the alternative options offered were not in proper condition. We understand how important rest is, particularly when visiting loved ones in the hospital, and regret that we fell short of providing a suitable solution. Your experience does not align with the leve... read more
Room The rooms smelled like smoke and it was really dirty with red stains on the mattress ):
Business response:
Dear Estefania, Thank you for being our guest and sharing your concerns with us. We sincerely apologize that your room did not meet your expectations. Ensuring a welcoming and well-maintained space for every guest is our top priority, and we regret that your experience fell short of our standards. Please be assured that your feedback has been shared with the relevant team to address these issues promptly. We appreciate your input and hope you will consider giving us another chance to deliver the quality care you deserve duri... read more
Even though this is obviously a budget choice the staff was there and actually cared. They were busy, but you can tell when you're being taken care of....I had a late check in and observed the night manager call the day manager and have a cordial conversation to rectify some issue. Mind you this was after 9pm. Both active, good attitudes working together. Cheers!
Business response:
Dear Hunter, We’re delighted that you’ve recognized the genuine care from our team—it truly means a lot. At Extended Stay America, ensuring our guests feel supported at any hour is part of our goal. It’s great to know our staff’s positive approach and teamwork stood out during your late check-in. Thank you for the kind words. We look forward to welcoming you back for another comfortable and hassle-free stay. Sincerely, Hotel Management
The check-in was horrendous. We had to wait over 2 hours for a room. We were exhausted as we traveled over 2 hours to get to the room. Once we finally got a room, we had to hurry and get ready for the event we were in town for. Other than that it was a nice stay.
Near medical district and the river run where there are a lot of restaurants near the river and has a river walk where people ride their bikes and walk their dogs.
Business response:
Dear Guest, It’s wonderful to hear you enjoyed the convenient location near the medical district and the vibrant river area. Having so many dining options and a scenic river walk nearby really adds to the experience. We’re glad this setting contributed positively to your stay at Extended Stay America and hope it made your visit even more enjoyable. Looking forward to welcoming you back for another great time! Sincerely, Hotel Management
Bathroom sink was kinda yuckie. Looked like plaster had been poured into it.
The smoke detector was disconnected sitting on the shelf. There were exposed wires coming out of the wall in the bathroom where the light fixture used to be. There tissues and brown packing tape covering holes in the walls. The alarm clock didn't work. The USB outlets on the lamps don't work. The AC worked great, and the bed was clean. The TV worked well with a decent selection of channels.
Business response:
Dear Guest, Thank you for taking the time to share your experience. While we're glad to hear that some aspects of your stay were comfortable and that you liked the room's temperature and entertainment options, we regret that certain conditions in the room did not meet expectations. We assure you our dedicated team will address them as soon as possible. Guest feedback is essential in helping us focus on areas that may need attention. We appreciate your comments and hope to provide a more seamless and refreshed visit in the fu... read more
Business response:
Thank you for staying with us. I hope your stay was pleasant and comfortable. Please come back to visit us again.
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 4.2 star rating with 1,496 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.