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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dump This is the worst hotel I have ever seen. The room had not been cleaned after the last guest and the service staff were ugly about giving my money back. Needless to say I went elsewhere. I will never make a reservation with any Extended America again. Also they made me pay a 100 dollar deposit for making my reservation through Hotels.com.
Business response:
Dear Brenda, Thank you for sharing your feedback. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place, so these situations do not occur. Regrettably, we failed during this process, and we are sorry. We are also sorry the deposit policy came as a surprise. We try to keep our guests informed about the same by having this information published on booking sites. Please feel free to reach out to us at the hotel for further assistance. We can do better, and we hope you will a... read more
first, staff gave room 259,when I opened the room, room was dirty without room clearing. I had back to the frond desk to tell her ,no excuse from her, she changed the room 108. I found there is not one light bulb above the sofa.some towels are dirty.this hotel just provide two small pillows and a very thin blanket,I wanted to have more, but nothing I can have.I totally went to front desk three times, that woman was very cold without any smile on her face and any excuse.
Business response:
Dear Sishen, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. Had we known about your concerns, we would have addressed them while you were still here. Our housekeeping team is working to ensure rooms are thoroughly checked. Also, we have instructed our front desk to keep the supplies stock ready for the guest. Please give us another chance to provide you with the excellent service and accommodations you should have experienced on this visit.SincerelyHotel M... read more
Unsatisfactory There was a missing pillow and the one there was flat. There was a lot of hair in the sheets. The toilet was dirty had to go buy my own cleaning products. There wasn’t extra blanket. The cover on the bed was thin like a sheet. I was cold and my neck hurt from the flat pillow.
Business response:
Dear Belia, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We will take the proper action as we are committed to providing every guest with an exceptional experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you stay with us another time so we can provide you with a ... read more
Evítenlo Todo mal, pésimo servicio sucio, falta de mantenimiento
Business response:
Dear ISAAC, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. Sincerely,Hotel Management
First room they gave us-we walked in & it looked like someone was already in the room, the bed was turned down like someone just got up. Next room-the blanket was covered with white dog hair. The pillows were very flat & we only got two. We asked for more pillows-they didn’t have any. We asked for another blanket & they only had one left. There was a small roach in a spider web above the door. We only stayed one night & were too tired to complain. Will never stay again.
Worst stay ever This place needs new beds so uncomfortable. Then the door lock messed up and we got locked out of the room. The manager would not answer the phone, was given another room at 12:39 PM and the next morning was told that the repairman was not coming until Sunday to fix the door. I told them that was not acceptable. He showed up 2 hours later. It took him about 15 minutes to fix the door.
This property had bugs, blood on the wall, smelled of stale smoke, stained bedding, and cigarette stains all over.
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,773 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.