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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had a horrible experience the room had a strong cigarette smell after 10 minutes i had to leave and checked out i had a headache there was no way i could stay the night waste of money for my 10 minute stay.
Business response:
Dear Maria, Thank you for sharing your experience. We are sorry for what you felt and for the inconvenience caused. We have strict policies prohibiting smoking in some areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. We will follow up on your concerns to ensure we are well-poised to serve you better during your next visit. Sincerely,Hotel Management
Did not stay here after booking online Checked out before even staying the night, shortly after our late arrival to town. This is a look before you book situation. NO TOILET PAPER in room. Front desk was out. Towels and wash cloths were stained and or not fully washed. No mattress pad on the bed, just a sheet on the mattress, a flat sheet and thin tan blanket. Floor had caked on dirt over laminate seam. Refrigerator had a sticky opening. Rooms had been recently painted.
Business response:
Dear Guest, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. We understand your frustration regarding the issues you described, and we will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. Please know this is not usual for us, and w... read more
It is located next door and across the street from very nice dining and shopping areas but the clientele of the hotel is extremely questionable. I stayed by myself but definitely would not stay with my wife or family. It's a shame because it has a great location
Business response:
Dear Jeffery, Thank you for sharing your feedback on your recent stay at our hotel. We're glad you appreciated our great location, with dining and shopping areas nearby. However, we're sorry to hear that you found the clientele questionable, affecting your perception of the hotel. We take the safety and comfort of our guests seriously, and we encourage you to reach out to our staff if you ever feel uncomfortable during your stay. We appreciate your comments and will consider them for future improvements. We hope you'll give ... read more
Disgusted I booked 2 rooms at this location for me and my family. I checked in dropped off my belongings and went back to dance competition. After the competition waited an hour or more to get checked in, rooms were filthy and had a bad odor, bugs and hair everywhere. Room 227 window near the door was broken and unsafe. We had to find another room, it was after midnight and had to get up 6.
Business response:
Dear Darrin, Please accept our apologies for not meeting your expectations during your visit. The condition of your suite you describe is unacceptable and not representative of our quality standards. Please know we have strict quality control standards to prevent a situation like yours. However, we are genuinely sorry for failing in your case and regret you had to cancel with us. Thank you for bringing this to our attention; remedial steps within our housekeeping department are underway to ensure this does not happen again. ... read more
The location is good but the property is kind old. The main issue is that I booked two ‘two bed’ bedrooms but only got one ‘two bed’ bedroom. Two of my family members have to squeeze in the other smaller one full bed bedroom. They had difficulty time to sleep at night. Other than that, the hotel is good.
Business response:
Dear Jawching, Thank you for providing candid feedback about your stay. We apologize for the mix-up with your room and the inconvenience this caused you. We will address this appropriately to be more consistent in our service delivery. Thank you for your business, and we hope to welcome you back on a future visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,773 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.