This profile has been claimed by the business owner or representative.
Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I rented a room for one night because I needed to be in the area for work at 0600. When I first walked into the room, it "looked" clean, but then I started to actually look around and found hair on the bedsheets, hair on the pillows, the sheets looked wrinkled as if they were not changed (just remade the bed), the thermostat was set on a very low setting and I could not change it. I ended up sleeping gin my car with a think fleece blanket I had in the back seat and only using the room in the morning to shower. I would NOT be... read more
Business response:
Dear Jessica, Thank you for being our guest. Please accept our apologies for the not-so-good experience. We take pride in providing our guests with a clean, comfortable environment, and we are sorry we overlooked a few areas during your stay. We have shared your feedback with our housekeeping and maintenance staff to promptly review the spots and ensure all rooms are inspected before allocating them to future guests. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel ... read more
not worth the money we stayed here for 2 nights at the beginning of september 2023. the room was supposed to be non-smoking but everything stank of smoke or a cleaning product that was trying to hid the smoke smell. i paid for breakfast but when we went to the lobby at 8am there was no coffee and 'breakfast' was a couple snack bars. check the photo. there was no one at the front desk to ask what the deal was. the bed was very squeaky and there was small bits of trash in the corner by the AC unit from previous visitors. i com... read more
Business response:
Dear Kenneth, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we apologize this was not your experience. We also regret your disappointment with the grab-and-go breakfast options. Please rest assured that we will take appropriate measures to address the problems and prevent future occurrences. We take our guests’ feedback seriously and hope you will stay with us again for a much-i... read more
Room was bad! First of all they gave us a room that was still dirty. The TV was on, left over food on end tables. I went to let them know of it and they gave us another room. That room smelt like I was in a night club. I asked them if they had given us a smoking room. Their reply was, on no, it’s a non-smoking room, we just can’t control what they do in them. So, yes customers smoke in our non-smoking rooms. The floor was dirty, it had crumbs, I’m guessing from the previous stay! We will definitely not be staying there again... read more
Business response:
Dear Guest, Thank you for sharing your feedback following your recent stay at our hotel. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. Your feedback is greatly appreciated as it allows us to improve our guest experience. We will address these concerns appropriately and sincerely regret any inconvenience you experienced. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management
TERRIBLE Absolutely terrible. I booked ahead of time and when I got to the location there was NO ROOM AVAILABLE!! Online their check in states until midnight, in person the office hours are until 11pm. I had to run around at midnight trying to find somewhere to stay in a city I have never been to. On top of that they still charged me for the night and customer service is AWFUL. They don’t call back and the representative today gave a non-working number for the front office. Avoid the trouble and stay somewhere else.
Business response:
Dear Guest, Thank you for your review. We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing this with the concerned team to correct this and avoid future inconveniences. Furthermore, please reach out to us at the hotel directly so we can assist you further with your charges. We hope you wil... read more
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,773 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.