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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was supposed to be non-smoking, but the room smelled strongly of smoke. When we asked to move rooms, the did not accomodate and told us we should have let them know before checking in (?). We ended up moving hotels.
Business response:
Dear Aubrie, Please accept our apologies for the disruption to your stay caused by the lingering smell of smoke. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests. We are sorry for not being able to accommodate you in a more suitable suite, and we regret you had to cancel with us. We have shared your concern with our team and will ensure we are more diligent in satisfying our guests. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hot... read more
The room was not clean and the floor was dirty with food particles.
Business response:
Dear Srikanth, Please accept our apologies for any inconvenience caused by the mentioned issues. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We have shared your feedback with our Housekeeping team, so these issues do not happen again. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Don't be tempted by the low price When I arrived, I was provided with a room key to a room which was occupied, and smelled of weed. Upon returning that room key and getting a new key to "the last available room," it smelled like cigarette smoke, the smoke detector was covered in plastic, the bathroom was sticky everywhere, and the linens were soiled. Day 2, I was offered a refund and told that I could change to a clean room the next evening. I arrived that evening and they were overbooked with no room to switch to. The gener... read more
Business response:
Dear Guest, Thank you for taking the time to share your impression of our hotel, and we are sorry for not living up to your expectation. The lack of hospitality from our staff and the condition of your suite you describe are unacceptable and not representative of our quality standards. We are meeting with our staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Furthermore, please allow us to review the mentioned situation regarding the fee to see what w... read more
The property is nothing like the photos. Very dirty and seems unsafe.
Business response:
Dear Francisco, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your candid f... read more
The Ghetto I actually went back to cancel after walking into the room that smelled terrible. Trash everywhere, dog poo on carpet and a broken window. Very sad condition.
Business response:
Dear Guest, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management
Unfriendly staff and they've charged me again even though the accommodation was paid in full during the time of booking
Business response:
Dear Abraham, We sincerely apologize for learning about your experience. Please allow us to evaluate the situation to see what went wrong, and we will take appropriate action where necessary. Meanwhile, if you need any help, please reach out to the hotel directly; we are always here to help. Thank you again for sharing.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,773 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.