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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No one was there for check in. I had to call three times for someone to finally come out. Worst check in experience.
Business response:
Dear Guest, Thank you for staying with us and leaving your review. We regret that our front desk staff member was unavailable upon your arrival. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service is not repeated. We are grateful for your patience and hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
The place was unsafe , the room smell smoke, microwave was old , the lights turns on and off. I asked for a towel and was given looks like bugs. Please do not stay here. Its not the same as other Extended Stay. Hope they will do something on this place. We cancelled our stay there . Please read the reviews before booking.
Business response:
Dear Roseller, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean, well-maintained room free of smoke, and we’re sorry for being unable to make that happen for you. We’re sorry this issue compromised your stay, and we regret you had to cancel with us. We have discussed your concerns with our housekeeping and maintenance team to ensure all ... read more
Booked 2 rooms for 3 nights but when we arrived no room available.
Business response:
Dear Kristoffer, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. Please be assured we will take appropriate action where necessary to serve you better in the future, an... read more
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,773 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.