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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room not clean - manager stayed short staff and she had cleaned rooms - heater not working Heater Changed out at 10:15 pm Called weeks early to confirm front building near office - put me back of building and train whistle every few hours - especially 5:25 am - no sleep for 3 nights - 2nd manager wasn’t polite - refused to move me after 1st night. - each stairwell had several Full trash cans all 3 days.
Business response:
Dear Guest, Thank you for the candid review. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. The lack of responsiveness of our staff and the condition of our hotel you describe is unacceptable and not representative of our quality standards. We are meeting with our staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope this unfortunate situation will not prevent you from staying with us again.Since... read more
Poor experience Location was convenient to convention center and a short uber ride. However. When we arrived for checkin at 6pm, we were told that all double rooms were sold out. We were given a double bed with a very uncomfortable fold out couch. The water in the shower was cold. The noise from neighboring rooms was very loud, very late into the night. I would not stay here again.
Business response:
Dear Kelly, Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when guests extend their stay, making these rooms unavailable. We also apologize for the issue with the shower and the noise disturbance from inconsiderate neighbors. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with ... read more
No cleaning was made during our 2 nights stay. 100USD "safety deposit" had to be made. and unsure if it will returned back. They should be put down from expedia.
Business response:
Dear Jessica, Thank you for your valuable feedback. We're sorry for the inconvenience during your stay with us. We apologize for the deposit policy, which came as a surprise. We try to keep our guests informed by publishing this information on booking sites. Please know that any transactions and refunds can take your bank a few business days to process. However, if you don't receive your refund within 14 days of departure, we encourage you to reach out to us at the hotel directly. We'll be happy to resolve any issue for our ... read more
Some staff members had a horrible attitude. Lack of professional appearance from staff (wearing wrinkled shirt and with no uniforms). Found sunflower seeds in my bed. Stained towels. No shampoo, conditioner, hand moisturizer, just a bar soap!!! We arrived early and ask to leave our luggage until time to check in. When we returned and asked for our luggage, we where told ‘this ain’t a 5 star hotel’ and where given our belongings with an upset attitude… Breakfast was just a couple of snack bars and coffee… Over all, property l... read more
Business response:
Dear Raymundo, We apologize for failing to provide you with an exceptional stay. Our goal is to provide a clean environment, excellent service, and an outstanding experience for our guests, so we apologize this was not your experience. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawl... read more
Do NOT stay here! We stayed two hours and left and just ate the cost. I have messaged the hotel and not heard a response. This place was absolutely disgusting. The floors were sticky. There were drops of blood on the bathroom floor next to the tub. There was no soap or amenities of any kind. It smelled like animals. There was also a kitchenette but I’m not quite sure what one would do with the kitchenette. They had no staples that are usually included in a kitchenette (glasses, plates, etc.). There were vagrants in the parki... read more
Business response:
Dear Miranda, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. Thank you for acknowledging the excellent service from our associate, Demetrius. We h... read more
So bad I had to leave... Checked in, floor was sticky on the shoes, every time you stepped it literally hear the shoes unsticking, had spray marks over the night tables and phone did not work, had to wiggle line to try to get it working. After 2 hours with the heat on, it did not work and was pushing cold air. Room was starting to get very cold. Had to go to lobby as phone did not work, was greeted by a poor lady that had no idea what she was doing, said she was the laundry girl... They had no substitute rooms, had to leave ... read more
Business response:
Dear Guest, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Your concerns have been shared with our housekeeping team, and we will take necessary measures to ensure such inconveniences don't happen again. We hope you will give us another opportunity so we can leave you with a much better im... read more
Hair today, gone tomorrow Upon check in, was given a dirty room on the first floor. Hard to get a hold of front desk, so I went to the counter for new sheets. The more we looked at the room, the more filth we saw. We went back to the counter to ask for a new room. After the clerk argued that the room was just cleaned, I mentioned the housekeeper that cleaned must have forgotten the giant popcorn tin above the cabinets, among many other things. She eventually gave us a new room. I was wondering why the clerk was smirking unti... read more
Business response:
Dear Guest, Thank you for your recent review of your stay at our hotel. We are sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback;... read more
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,773 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.